Resilience & High-Performance for HR Professionals

Short Course / 2 days: LIVE online training

Course Information
Learning Outcomes
Course Schedule
Trainer Profile
Course Fees

Course Information

An increasingly complex future and a multi-generational workforce has given rise to new challenges – managing millennials, diversity, inclusion, stress and burnout, unconscious bias , just to name a few.

This 2-day live virtual training retreat will teach you the fundamentals of building a inclusive, sustainable and psychologically safe culture at work, best practices for supporting staff through dealing with difficult situations, and the factors behind effectively managing and communicating with a multi-generational workforce.

This programme is designed for:
• HR Managers in SMEs who would like to upgrade their people skills and management competencies
• Business leaders and line managers who are interested in culture-building and managing a younger workforce
• Entrepreneurs looking to improve their talent development and engagement strategies
• HR professionals who want to learn about the future of work and how to manage a new generation of talent

Learning Outcomes

Day 1 Curriculum – The Future of Work
Participants will learn about the emerging challenges the future landscape of work holds, the unique needs of a multi-generational workforce, and best strategies for supporting your team through change and challenges.
  • Introduction to the Future of Work
  • Future-ready Skills for talent development and career mobility
  • Self-awareness and Mindful Leadership principles
  • Dealing with Change – how to make change stick & 4 quadrants model
  • Adaptive Resilience – Factors and essential mindsets
  • Preventing Burnout & Managing Employee Stress
  • Effective Stakeholder Communication
Day 2 – Empathy, Inclusion and Complex Communication
Participants learn the fundamentals of developing a culture of psychological safety, empathy, inclusion and respect.
This segment is rich with practical tools and communication models, role-play, live demonstrations, discussions and interactive activities.
  • Empathic Communication and Ingroup/Outgroup Thinking
  • Coaching & developing talent
  • Multi-generational workforce intelligence – understanding and engaging different age groups
  • Unconscious Bias and Inclusion
  • Psychological safety for the Singapore / Asian culture
  • Giving skillful feedback, diffficult conversations roadmap and tools
  • Conflict resolution
  • Diversity and inclusion best practices – hiring, interviewing, engagment


Application Period: TBC
Class Date: TBC
Class Time: 9am to 6pm

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Trainer's Profile

Crystal Lim-Lange

Crystal Lim-Lange is an expert on holistic education, future-readiness and personal growth and the cofounder of Forest Wolf.

She travels around the world, advising companies and educational institutions on how to prepare for a future of rapid change, and speaks regularly on how to upgrade our capabilities to thrive in the 21st Century.

Crystal’s diverse background spans investment banking, start-ups, agriculture, philanthropy, wellness and education.

Prior to founding Forest Wolf, Crystal was the Director of the National University of Singapore’s Centre for Future-ready Graduates which prepares youth for a rapidly changing world.

In 2016, Crystal pioneered "Roots & Wings" at the National University of Singapore, hailed as a groundbreaking future-ready skills programme by industry employers and holistic education thought leaders globally.

She also launched the world’s first Future-ready Index that measures 9 domains of Future-readiness, based on research from 300 employers and over 4,250 students.

A prolific speaker and writer, Crystal enjoys sharing her views on the subjects of future-readiness, leadership, and personal transformation. She is also a strategic advisor to Minerva Project, and the Hoffman Institute Australia/Singapore.

Crystal is passionate about unlocking human potential and believes that our collective future depends on the evolution of our consciousness.

Course Fees

Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.

For more information on other subsidies, please click here

SkillsFuture Credit Funding Available (CRS-N-0052388). Terms and Conditions apply.

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Singapore Citizens (SC) below the age of 40 years$353.10
Singapore Citizens (SC) aged 40 and above$133.10
Singapore Permanent Residents (PR)$353.10
Enhanced Training Support for SME Scheme (for SC & SPR)$133.10
Others (and Repeat Students)$1391.00
Full course fee$1177.00