About Course
Course Structure
Financial Matters
Course Schedule
About Course
Course Objectives
- To equip participants with excellent customer service skils to to compete in today's customer oriented environment.- Now more than ever, it is crucial to success to understand the customers wants, needs, and expectations as well as apply excellent interpersonal relationship skills to communicate effectively customers and to increase customers retention.
Course Description
- Introduction to customer experience- Dealing with difficult customers
- Maximising your earnings
- Service recovery steps and processes
Course Structure
TPG course reference No.
TGS-2020504473
Customer Service & Quality
Financial matters
Course fees payable (incl. GST & excl. supplementary fee)
| Description | Customer Service & Quality | Total course fee |
|---|---|---|
| Full Course fee | $468.70 | $468.70 |
| Enhanced Training Support for SMEs for Singapore Citizen | $54.61 | $54.61 |
| Enhanced Training Support for SMEs - SPR & LTVP+ | $54.61 | $54.61 |
| SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above | $54.61 | $54.61 |
| SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40 | $140.61 | $140.61 |
| SkillsFuture Baseline Funding for SPR/LTVP+ | $140.61 | $140.61 |
GST rate
The course fees payable above are inclusive of 9% GST rate.
Payment option
The payment needs to be made upon the application is submitted.
Allowed payment by
The course fee allows to be paid by:
Post-Secondary Education Account (Adhoc withdrawal form);
Post-Secondary Education Account (Standing order form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).
Post-Secondary Education Account (Adhoc withdrawal form);
Post-Secondary Education Account (Standing order form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).
Refund and withdrawal policy
- Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
- Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
- Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.
Course
Schedule
Duration: 1 day
Time: 9am – 5pm
Delivery Mode: Classroom
Venue: Ngee Ann Polytechnic or Grab @ Tampines (Please refer to the respective course intake for details)
Schedule may subject to changes. Detailed timetable will only be release upon enrolment and nearer to course commencement date.
Time: 9am – 5pm
Delivery Mode: Classroom
Venue: Ngee Ann Polytechnic or Grab @ Tampines (Please refer to the respective course intake for details)
Schedule may subject to changes. Detailed timetable will only be release upon enrolment and nearer to course commencement date.