Diploma in Business Practice (Administration & Management)

Offered by School of Business & Accountancy

Part-time Diploma / 2.5 years / TGS-2021003478

Note: The Apr 2023 intake for this course is now open, please click on the APPLY button to submit your application. To receive an alert about the future runs for this course, please click on the INDICATE INTEREST button. Thank you.
Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Entry Requirements
Course Fees

Course Information

For an organisation to run smoothly, efficient management of its information is vital, especially in the current competitive market and digital age. This means efficient planning, administering, and managing processes and resources in a methodical manner so that you can assist companies and businesses to soar to greater heights.

Learning Outcomes

You learn to develop five broad-based business and management competencies in the areas of customer & people management, digital marketing, business communication, business & decision analytics, and business innovation & governance.

You learn to become versatile to move across sectors and jobs, and be well-equipped with the necessary business knowledge and skills to perform business-related job roles in the Retail, Logistics and Wholesale Trade sectors.


Course Start Date: Apr 2023 intake
Application Period: 15 Dec 2022 – 31 Jan 2023
Application Outcome Date: One month after application closes
Class Day(s): 3 weekdays, exact days to be advised
Time: 6pm to 10pm
Delivery Mode: Face-to-face & Home-based Learning (Async & Sync)
Venue: Ngee Ann Polytechnic/Online

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

Certificate in Customer & People Management (TGS-2021003479)

Develop skills in service operations, business management and human capital management so as to effectively manage customers and employees in organisations.

Management & Organisation
Provides fundamental understanding of four essential functions of management, namely, planning, organising, leading and controlling. Covers an overview of organisations and the role of managers in a global economy.
Human Capital Management
Equips you with the working knowledge of human resource skills needed by supervisors and managers to ensure your organisations attract, employ, develop and retain the optimum number, type and quality of employees to meet organisation demands and goals.
Service Operations Management
Introduces operations of service organisations and management techniques for the delivery of goods and services to meet customers' needs and organisational objectives.
Certificate in Digital Marketing (TGS-2021003480)

Build effective digital skills in marketing and social media platforms, and learn how to manage data analytics and metrics so as to provide creative solutions in the world of digital transformation.

Marketing in the Digital Age
Covers the fundamentals of marketing, where you learn the use of social networks and technologies to understand people and the marketplace to build effective and long-lasting customer relationships.
Digital Marketing Strategies
Provides knowledge of the principles, concepts, frameworks and applications of digital marketing, and use software such as Google Analytics, Google Ads, Facebook Insights, Instagram Insights, SEMRush, Ubersuggest, SpyFu and BuzzSumo to explore the digital marketing environment.
Digital Media – Metrics & Analytics
Focuses on basic concepts and principles of social media and web analytics, digital and web campaign types, measurement, optimisation and testing on various social media platforms such as Facebook, Instagram and Twitter. Enables applications of data measurement tools, metrics and analytics terminologies.
Certificate in Business Communication (TGS-2021003481)

Build written and oral communication skills in order to prepare and deliver effective business presentations. Apply user-centred design in business communication to attract new customers and spur business growths.

Effective Communication
Introduces written and spoken communication skills to build your confidence in delivering clear and logical messages to your audience. You learn how to construct effective business messages, make impactful business presentation, and develop skillsets for team communication.
Persuasive Business Communication
You learn personal branding skills, networking skills, and employment communication skills so as to be persuasive in the business world and to interact better with people within a business setting.
User-Centred Design in Business Communication
Provides practical insights and methods into designing content for digital media communication using user-centred design principles and approaches and software such as Adobe Photoshop.
Certificate in Business Innovation & Governance (TGS-2021003483)

Study principle of economics and micro and macroeconomics concepts in international business setting. Gain basic knowledge of business law & governance and emerging business practices to kickstart innovative business ideas.

Emerging Practices in Business
Covers business processes and platforms typical in business enterprises, from customer service to product sales, business processes such as human resource management, administration and procurements, and accounting and finance. Explores the use of digital technologies to transform business processes, increase efficiency and raise productivity for the business.
Law & Governance
Provides understanding of the essential legal rules and governance structures that apply to businesses. You learn how companies operate within the Singapore legal system and framework, and apply the laws of contract, tort, agency, business organisations and intellectual property to structure sound business transactions and ensure governance.
International Business & Economics
Provides understanding of the importance of globalisation, the need for cultural knowledge and micro and macroeconomic concepts in a global business setting. You learn how governance and innovation in businesses is impacted by different forms of competition, major macroeconomic factors, globalisation and cultural differences.
Certificate in Business & Decision Analytics (TGS-2021003482)
Business Statistics & Applications
Introduces basic concepts of statistics and will focus on basic statistical tools and models. Imparts skills to organize, analyse, interpret and present data results with MS EXCEL.
Business Analytics
Introduces the fundamentals concepts of business analytics to develop efficient analysis and reporting solutions for business decisions and strategy planning.
Accounting & Finance
Provides basic accounting and finance knowledge for decision-making. Also covers budgeting, financing strategies, working capital management and investment analysis.


1 Diploma
5 Certificates
15 Modules


You are required to complete 5 modular certificates within 5-year validity period to be awarded the Diploma qualification.

Entry Requirements

Applicants with any of the following qualifications are invited to apply for the course:
  • The following GCE ‘O’ Level grades and with at least 1 year of relevant work experience:
    – English Language (Grade 1-6)
    – Mathematics (Grade 1-6)
    – One other subject(Grade 1-6)
  • OR NITEC with GPA >= 3.5
  • OR NITEC with GPA >= 3.0 and with at least 1 year of relevant work experience
  • OR Higher NITEC with GPA >= 2.0
  • OR Higher NITEC with GPA >= 1.5 and with at least 1 year of relevant work experience
  • OR NITEC in Technology or Services with GPA >= 3.5 and with at least 1 year of relevant working experience
  • OR Higher NITEC in Technology or Services with GPA >=2.0 and with at least 1 year of relevant working experience
  • OR relevant WSQ Advanced Certificate (or higher) and Level 6 WSQ Workplace Literacy SOA and Workplace Numeracy SOA and with at least 1 year of relevant working experience
  • OR applicants with at least 2 years of relevant working experience may apply for the course

Recognition of Prior Learning (RPL)
Applicants who do not meet the entry requirements may be considered for admission to the course based on supporting evidence of competency readiness. Suitable applicants who are shortlisted may have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.

Course Fees

Funding period for this course is from 1 Apr 2021 to 31 Mar 2025.


  • The fees below are per semester. For full course fees throughout the semesters, please refer here.
  • The fees below are inclusive of GST. Please note that the GST rate will be revised to 8% with effect from 1 Jan 2023, as such any payable course fees will be subjected to the new GST rate adjustments in 2023. Please refer to our FAQs for more information.
  • The fees below are determined based on prevailing funding policies and subject to review and revision.

SkillsFuture Credit
This course is eligible for SkillsFuture Credit.

All Singaporeans aged 25 years and above can use their $500 SkillsFuture Credit from the government to pay f​or a wide range of courses. The credits can be used on top of existing course fee subsidies/funding. This is only applicable for self-sponsored applicants and must be applied via the SkillsFuture Portal. More details on the SkillsFuture Credit Claims will be advised upon admission into the course. Find out more about SkillsFuture Credit here.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Skills-Based Modular Courses (SBMCs) are bite-sized part-time courses for individuals to acquire new skills or deepen relevant skills, without the need to pursue a full diploma. Refer here for course fees for SBMCs..

Applicants / Eligibility Fees
Singapore Citizens aged below 40$502.68
Singapore Citizens aged 40 & above$335.13
Singapore Citizens sponsored by SME$346.08
Singapore PRs $1376.34
Singapore PRs sponsored by SME$356.82
Full course fee for SC (for repeat, deferred modules)$3351.24
Full course fee (for repeat, deferred modules)$3440.88