Effective Negotiation Skills (Synchronous e-Learning)

Offered by School of Interdisciplinary Studies

Short Course / 3 Days / TGS-2020000438

Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Course Fees

Course Information

Discover proven methods to resolve conflicts by helping everyone feel that
they have won.

This 3-day facilitated workshop will teach you what the negotiation process,
stages and skills are, how to easily plan and prepare for a successful win-win negotiation session, and how to use cutting-edge negotiation strategies to always leave everyone feeling that they’ve won.

Whether you’re an entrepreneur needing to improve your bottom-line, an
executive looking to play a leadership role, or a newly-promoted manager
looking to make an impact, this course will help you become a better
negotiator and function with greater impact.


Course Date: TBC
Application Period: TBC
Duration: 3 days
Time: 9am to 6pm
Delivery Mode: Synchronous e-Learning
Venue: Online

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

  1. The Negotiation Process and the Stages of Negotiation
  2. Elements to consider in a negotiation
  3. Key Negotiation Strategies and Approaches
    • RP(Reservation Point)
    • BATNA (Best Alternative To Negotiated Agreement)
    • ZOPA (Zone of Possible Agreement)
  4. Building Rapport and Understanding using:
    • Active Listening and Questioning
    • Verbal and Non-Verbal Communication
  5. Negotiation Tips for a successful negotiation


Participants must meet at least 75% attendance and pass all required assessment(s).

Course Fees

Funding period for this course is from 18 Nov 2020 to 30 Sep 2024.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Enhanced training support for SMEs
For enhanced training support for SMEs, enter SME in the promo code during course application.

Long Term Visit Pass Plus (LTVP+) holders, please furnish the following documents to the course administrator to qualify for SSG funding:
Self-sponsored learner (**LTVP+): Copy of your green visit pass card, with the word ‘PLUS’ on the back of the card.
Co-sponsored learner (##LTVP+): Copy of valid and current Letter of Consent (LOC) from MOM

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024. As such any payable course fees will be subjected to the new GST rate adjustments in 2024. Please refer to our STEP portal for the updated fees. (Click on STEP)


  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full course fee$572.40
Singaporeans aged below 40 qualified for SkillsFuture Funding $170.13
Singaporeans aged 40 & above qualified for SkillsFuture Mid-Career Enhanced Subsidy$64.13
Singaporeans qualified for Enhanced Training Support for SMEs$64.13
Singapore Permanent Residents & **LTVP+ qualified for SkillsFuture Funding $171.72
Singapore Permanent Residents & ##LTVP+ qualified for Enhanced Training Support for SMEs $65.72
Others (and Repeat Students)$572.40