Experience STARs Bootcamp

Short Course / 1 Day

Note: (Synchronous e-learning)
Course Information
Learning Outcomes
Course Schedule
Course Fees

Course Information

EVERYONE CAN CHOOSE TO BE(COME) A CUSTOMER/GUESTEXPERIENCE STAR

A collaboration by Start Reverse and Ngee Ann Polytechnic

About Start Reverse

People are the experience. The experience is the marketing.

At Start Reverse, we are obsessed with customer and guest experiences. Delivering consistently memorable experiences is far from easy. Many companies believe they can deliver great service but customers may ultimately disagree with their assessments after experiencing those services themselves.

Having worked with hundreds of inspiring leaders and winning brands, Start Reverse has developed 2 programs with proven (high) impact:

Experience STARs which helps transform co-workers into Brand Ambassadors and Experience STARs

EPIC Leadership, which helps transform managers into EPIC leaders

Both programs are based on the award-winning Reverse Thinking approach which has been applied by Accor Hotels, Adidas, Calvin Klein, Emaar Hospitality, IKEA, Le Pain Quotidien, Mazda, Microsoft, Radisson Hotels, Tommy, World Hotels and many other brands.

In addition, Start Reverse also facilitate skills trainings in Revenue Optimization and Solution Selling.

Experience STARs Bootcamp is part of the training programmes under the START REVERSE suite of courses consisting of Introduction to EPIC Leadership, Real Solution Selling and Revenue Optimization.

After completing the Experience STARs training, you will be fully aware of the importance of customer/guest experience. You will learn to go beyond customer/guest satisfaction and to provide authentic experiences for your customers/guests which are Surprising, Touching, Assisting, and Recognizing. All learnings can be applied in practice the day after this training!

Who is the target audience:

Customer and Guest-facing operational co-workers, supervisors and managers/leaders.

Watch the EXPERIENCE STARS video on our partner’s page:

https://performancesolutions.bbvms.com/p/default/c/3205173.html

Learning Outcomes

• Be(come) more aware of own behavior in relation to customer experience by ‘experience-based’ learning

• Create memorable experiences for customers and go (way) beyond customer satisfaction

• Act with self-confidence, build relationships with others appropriately

• Utilize a variety of approaches in order to remain effective and achieve objectives in various ways and to demonstrate flexibility

• Use communication channels to raise interest, influence opinions or behavior and show compassion and empathy

• Apply humour adequately as a means to getting things done

Course 
Schedule

Course Dates: TBC
Application Period: TBC
Class Time: 2.30pm to 6.30pm
Venue: Online Synchronous

Duration: 1 Day

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Course Fees

Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.
The course is eligible for SkillsFuture Credit. For more information on the SkillsFuture Credit click here.
For enhanced training support, enter SME in the promo code during course application.
For ETSP application, enter ETSP in the promo code during course application.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Applicants / Eligibility Fees
For Singaporeans aged 40 & above / Singaporeans or PRs sponsored by SMEs* (After 90% SSG Funding Subsidy)$60.50
Singaporeans and PRs (After 70% SSG Funding Subsidy)$160.50
Full course fee$535.00