Managing Clients and Disputes (Basic) – Common Legal Problems and Methods of Resolving Disputes in Real Estate Transactions (Synchronous e-Learning)

Offered by School of Design & Environment

Short Course / 2 days / TGS-2021003526

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Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Trainer Profile
Entry Requirements
Course Fees

Course Information

Gain a clear understanding of the common legal pitfalls in real estate transactions and learn how to navigate or avoid them.

Learning Outcomes

The real estate professional will be able to do the following after the course:

  • understand the common legal pitfalls faced by fellow salespersons in the industry and be able to identify and avoid these pitfalls.
  • understand the various dispute resolution methods available to them and be equipped with the relevant know-how to effectively manage and resolve legal pitfalls as and when they encounter them through the use of negotiation, mediation, arbitration or litigation
  • learn about the complaint process of the Council for Estate Agencies
  • be introduced to the negotiation process
  • understand and identify basic negotiation techniques


Course Schedule: TBC
Application Period: TBC
Course Duration: 2 Days
Time: 9am to 5.30pm
Delivery Mode: Synchronous e-Learning
Venue: Online

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

Common Legal Problems Faced by RES (Part 1)


  • Misrepresentation
  • Option to Purchase
  • Payment of commission
  • Delay / failure to complete
  • Bringing disrepute to the Real Estate Profession

Case studies

Negotiation as an alternative to dispute resolution
  • Overview & Introduction to Negotiation
  • The Negotiation Process
Methods of Resolving Disputes


  • Negotiation
  • Mediation
  • Arbitration
  • Litigation
  • CEA Dispute Resolution Scheme

Case studies

Negotiation Skills/ Techniques

Discover Your Negotiation Style:

  • Accommodating
  • Avoiding
  • Compromising
  • Collaborative
Q&A, Assessment

Trainer's Profile

Laurence Kuek

Laurence is a Senior Lecturer at Ngee Ann Polytechnic and he has a dynamic delivery style coupled with strong facilitation skills. He believes that every person can be empowered to realize his/her potential.                    

His training and facilitation spans over 38 years of experience. Besides training for private sector organisations like airlines, banks, hotels, travel agencies, transport companies, shipyards, professional bodies, and educational institutions, he has also trained for government bodies like schools, grassroots organisations, ministries and statutory boards.

He has conducted training in Australia, Brunei, Cambodia, Greece, Hong Kong, Philippines, Indonesia, Myanmar, Malaysia and USA. He has designed and conducted a diverse range of training programmes in areas such as Solution-Focused Sales Approach, Effective Negotiation, Facilitation, Teambuilding, Motivation and Neuro-Linguistic Programming. Laurence also trains polytechnic lecturers in teaching & learning strategies through courses coordinated by Ngee Ann Polytechnic.

Patrick Tan

Patrick Tan is the Founder and CEO of Fortis Law Corporation.

His areas of practice includes dispute resolution, real estate and private client matters. He is a Notary Public, Commissioner for Oaths, a Fellow of the Singapore Institute of Arbitrators, as well as an accredited Associate Mediator appointed by the Singapore Mediation Centre. He also currently serves as a Volunteer Mediator at the State Courts of Singapore as well as an Independent Director of a mainboard listed company on the SGX. Patrick is also a registered Trust and Estate Practitioner (TEP) with the Society of Trust and Estate Practitioners (STEP).

Patrick is an approved CPD Trainer by CEA and legal adviser to the Singapore Estate Agents Association and the Spa and Wellness Association Singapore.


A Certificate of Performance will be awarded to participants who meet the 75% attendance requirement and pass all required assessment(s).

A Certificate of Participation will be awarded to participants who meet the 75% attendance requirement but did not pass all required assessment(s).

Real Estate Salespersons will be awarded 4 Professional CPD Credits upon completion of the course.

Entry Requirements

Applicants should preferably be a registered Real Estate Salesperson with Council for Estate Agencies.

Applicants interested in acquiring the necessary legal knowledge in order to avoid pitfalls so as to stay professional and better serve his/her clients.

Course Fees

Funding period for this course is from 28 May 2021 to 30 Sep 2024.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Enhanced training support for SMEs
For enhanced training support for SMEs, enter SME in the promo code during course application.

Long Term Visit Pass Plus (LTVP+) holders, please furnish the following documents to the course administrator to qualify for SSG funding:
Self-sponsored learner (**LTVP+): Copy of your green visit pass card, with the word ‘PLUS’ on the back of the card.
Co-sponsored learner (##LTVP+): Copy of valid and current Letter of Consent (LOC) from MOM

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024.


  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.


Applicants / Eligibility Fees
Full course fee$540.00
Singaporeans aged below 40 qualified for SkillsFuture Funding $160.50
Singaporeans aged 40 & above qualified for SkillsFuture Mid-Career Enhanced Subsidy $60.50
Singaporeans qualified for Enhanced Training Support for SMEs $60.50
Singapore Permanent Residents & **LTVP+ qualified for SkillsFuture Funding $162.00
Singapore Permanent Residents & ##LTVP+ qualified for Enhanced Training Support for SMEs $62.00
Others (and Repeat Students)$540.00