Process Automation (Classroom & Synchronous)

Offered by School of InfoComm Technology

Short Course / 3 days / TGS-2020000431

Note: This course has been developed in partnership with NTUC Learning Hub. To receive an alert about the future runs for this course, please click on the INDICATE INTEREST button. Thank you.
Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Course Fees

Course Information

Automate repeatable and time-consuming tasks with RPA.

Learning Outcomes

  • High volume data entry
  • Report processing
  • Navigation inside an application
  • Mass emailing
  • Extract files from emails
  • Extract data from files
  • OCR and Image automation


Course Date: TBC
Application Period: TBC
Duration: 3 days
Time: 9am to 6pm
Delivery Mode: Classroom and Synchronous e-Learning
Venue: TBC

This course may be conducted online subject to Covid-19 guidelines.

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

Data Entry in High Volume

For a Computer Centric Data Entry process which is a repeatable task, involving
operations such as reading the data from an excel file row by row and keying in the
information into a particular application (SAP, CRM, WebForms etc..), RPA can be used to automate that process.

Report Processing

Often the data from an application is exported to Excel. The data in that excel file is then read and manipulated to put in formulas and other business logic. RPA can be used read the particular file and put in the formulas and logic to complete the report. As an add on, RPA can even email the report to relevant personnel after the task is done.

Navigating an Inside Application

The ordering process can involve many steps like keying in the information into the Application (SAP, WEB based application etc). It may involve clicking different tabs and performing certain tasks. All these manual tasks can be automated using RPA.

Sending Mass Emails

Repeated mass communications that involve sending emails on a regular basis can be time consuming and manual. Use RPA to automate this task.

Download Email Attachments and Save the File

In scenarios where you need to download certain files from the email and store it in a folder, you can use RPA to automate the task of checking the email and downloading the file into a particular folder. You can extend the scenario to read only those emails with specific subject heading.

Using OCR and Image Automation

Read a scanned image of an invoice and store the extracted data in a .CSV file. Screen scraping and OCR (Optical Character Recognition) technologies enable data extraction from almost any format, reducing the need for keying in data.

Extract Data from an Application

This data extraction is useful in scenarios where you need to extract the relevant data one by one from your application for a repeated number of times. The extracted data is then put into a table format so that it can be saved to an Excel file later.

Course Fees

Funding period for this course is from 18 Nov 2020 to 30 Sep 2024.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Enhanced training support for SMEs
For enhanced training support for SMEs, enter SME in the promo code during course application.

Long Term Visit Pass Plus (LTVP+) holders, please furnish the following documents to the course administrator to qualify for SSG funding:
Self-sponsored learner (**LTVP+): Copy of your green visit pass card, with the word ‘PLUS’ on the back of the card.
Co-sponsored learner (##LTVP+): Copy of valid and current Letter of Consent (LOC) from MOM

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024.


  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full course fee$5232.00
Singaporeans aged below 40 qualified for SkillsFuture Funding $1569.60
Singaporeans aged 40 & above qualified for SkillsFuture Mid-Career Enhanced Subsidy $609.60
Singaporeans qualified for Enhanced Training Support for SMEs $609.60
Singapore Permanent Residents & **LTVP+ qualified for SkillsFuture Funding $1569.60
Singapore Permanent Residents & ##LTVP+ qualified for Enhanced Training Support for SMEs $609.60
Others (and Repeat Students)$5232.00