Writing High Quality Standard Operating Procedures

Short Course / 1 day

Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Course Fees

Course Information

A common root cause of failures in the performance of Quality Management Systems is poorly structured and worded Standard Operating Procedures (SOPs).

SOPs which are difficult to interpret and follow will lead to confusion and non-conformance. Corrective and preventative actions which require the re-writing of SOPs can be a lengthy time and resource consuming process. Getting it right the first time is vital.

The course content has been tailored for those who are responsible for writing or revising SOPs for the Quality Management Systems of pharmaceutical, biopharmaceutical and medical device manufacturing and other sectors related to biomedical science manufacturing.

The course will be useful for responsible persons involved in quality control, production, auditing and inspection, validation, quality assurance, process development, routine maintenance, commissioning and procurement.

Learning Outcomes

In this practice-based course, participants will learn the key elements of developing, structuring and writing SOPs which are easy to follow, interpret and maintain.

  • How SOPs fit into the GMP framework
  • Basic structure and key elements of an SOP
  • How the process of writing an SOP affects its quality
  • How empathy for users affects quality of SOP
  • Content organisation
  • Clear and concise writing
  • Writing informative titles and action-oriented headings


Course Date: 24 Nov 2021
Application Period: 20 Sep – 24 Oct 2021
Duration: 1 day (Wednesday)
Time: 9am to 6pm
Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

This course consists of 1 modules:

Topic 1: SOPs and Good Manufacturing Practice (GMP) compliance
• How SOPs fit into the overall GMP framework?
• What are the key Food Drug Administration (FDA) and European Union (EU)
requirements related to SOPs?
• What are the qualities of a high-quality SOP?

Topic 2: Structure and process of writing SOPs
• SOPs: Three-part structure and key parts
• How the process of writing SOPs affects its quality?

Topic 3: Best writing practices (Part 1)
• How your empathy for the users affects the quality of SOP?
• How much detail?
• Content organisation: simple/hierarchical steps, graphical format and flow chart
• Clear, concise and precise writing
• Writing short sentences
• Using imperative sentences
• Being specific
• Using parallel phrasing
• Writing positive phrases
• Using acronyms and abbreviations with care

Topic 4: Best writing practices (Part 2)
• Writing informative title and action-oriented headings
• Ensuring consistency
• Reader-friendly formatting
• Using checklist to ensure quality


A Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass all required assessment(s).

Course Fees

Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.

The course is eligible for SkillsFuture Credit. For more information on the SkillsFuture Credit click here.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Applicants / Eligibility Fees
Singapore Citizens (SC) below the age of 40 years$128.40
Singapore Citizens (SC) aged 40 and above$48.40
Singapore Permanent Residents (PR)$128.40
Enhanced Training Support for SME Scheme (for SC & SPR)$48.40
Others (and Repeat Students)$428.00
Full Course Fee$428.00