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[NP-SVC2-22] Veterinary Products & Client Service - Part of Post Diploma Certificate in Professional Practices (SDVC2)

Offered by School of Life Sciences & Chemical Technology

Specialist Diploma

Course Schedule
About Course
Course Structure
Entry Requirements
Financial Matters
Apply Register Interest
Area of interest
Veterinary Science, Science

Course Schedule

  1. Registration Period 01 Dec 2025 - 28 Feb 2026
  2. Course Date 20 Apr 2026 - 30 Sep 2026
  3. Venue NGEE ANN POLYTECHNIC
  4. Schedule Info Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.
Class Day(s): Mon, Tue, Wed
Time: 6:30pm to 9:30pm
Delivery mode: Classroom, Synchronous eLearning, Asynchronous eLearning

About Course

Course Objectives

Veterinary Products & Client Service - Part of Post Diploma Certificate in Professional Practices (SDVC2) is a 30hrs module.

Course Description

This module will provide participants with basic concepts and knowledge of customer service principles and skills, and marketing veterinary products and services. Customer service will give participants insights to the importance of service anticipation, public relations as well as service recovery strategies (e.g. complaint resolution) and grief counselling. Participants will learn to propose a marketing system, from planning to pricing and promotion, and appreciate the impact of marketing variables in the formulation of marketing decisions. It will include the understanding of buying decision processes and factors influencing buyer's decisions in veterinary products. This encompasses knowledge on consumer perceptions and attitudes, consumer demographics and lifestyles, and cultural and group influences. Participants will learn to provide sound product advice for over the counter sales to match consumer demand (e.g. price consideration, intention purpose). Advice will take into account, considerations in species-specific side effects, efficacy and conformation of scheduled or non-scheduled drug sale to regulations.

Course Structure

TPG course reference No.

TGS-2025055568

Veterinary Products & Client Service - Part of Post Diploma Certificate in Professional Practices (SDVC2)
Veterinary Products & Client Service (NP-SVPCS)
This module will provide participants with basic concepts and knowledge of customer service principles and skills, and marketing veterinary products and services. Customer service will give participants insights to the importance of service anticipation, public relations as well as service recovery strategies (e.g. complaint resolution) and grief counselling. A role-play activity on client communication will be conducted. Participants will also learn to propose a marketing system, from planning to pricing and promotion, and appreciate the impact of marketing variables in the formulation of marketing decisions. It will include the understanding of buying decision processes and factors influencing buyer’s decisions in veterinary products. This encompasses knowledge on consumer perceptions and attitudes, consumer demographics and lifestyles, and cultural and group influences. Participants will learn to provide sound product advice for over the counter sales to match consumer demand (e.g. price consideration, intention purpose). Advice will take into account, considerations in species-specific side effects, efficacy and conformation of scheduled or non-scheduled drug sale to regulations.

Entry Requirements

Condition 1

Highest qualification

Polytechnic Diploma And Certification:Certificate in Life Science
or

Condition 2

Highest qualification

Bachelor's Or Equivalent And Certification:Certificate in Life Science

Financial matters

Course fees payable (incl. GST & excl. supplementary fee)

Description Veterinary Products & Client Service - Part of Post Diploma Certificate in Professional Practices (SDVC2) Total course fee
Full Course fee $1,196.82 $1,196.82
Singapore Citizen Aged 40 & Above $91.56 $91.56
PR Sponsored by SME $95.34 $95.34
Singapore Citizen Sponsored by SME $95.34 $95.34
Singapore Citizen Aged Below 40 $137.34 $137.34
Long-Term Visit Pass Plus $1,196.82 $1,196.82
Singapore PR $1,196.82 $1,196.82

GST rate

The course fees payable above are inclusive of 9% GST rate.

Payment option

The first payment needs to be made after accepting the offer.

Allowed payment by

The course fee allows to be paid by:
Post-Secondary Education Account (Adhoc withdrawal form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).

Nett Supplementary Fees Payable

  • GPA Insurance Fee S$2.11,subject to GST,fees payable S$2.30 Allow payment by Post-Secondary Education Account (Adhoc withdrawal form); Allow payment by Post-Secondary Education Account (Standing order form)
  • Other Fees S$7.43,subject to GST,fees payable S$8.10 Allow payment by Post-Secondary Education Account (Adhoc withdrawal form); Allow payment by Post-Secondary Education Account (Standing order form)

Refund and withdrawal policy

  • Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
  • Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
  • Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.

Remarks

Company Sponsorship

If your employer is sponsoring your course fee, please refer to this guide to link your company's Corppass to the STEP Corppass e-Service first. Your company will need to generate sponsorship link for you to register for the course.

For more details, please refer to the step-by-step guide to enrol, track and manage employee's learning activities and other services.

Important note: All course fees are determined based on prevailing funding policies and subject to review and revision annually.