Customer Service & Quality

Offered by School of Business & Accountancy

Short Course / 1 day / TGS-2020504473

Note: To receive an alert about the future runs for this course, please click on the INDICATE INTEREST button. Thank you.
Course Information
Learning Outcomes
Course Schedule
Certification
Course Fees

Course Information

  • Introduction to customer experience
  • Dealing with difficult customers
  • Maximising your earnings
  • Service recovery steps and processes

Course 
Schedule

Course Date: TBC
Application Period: TBC
Duration: 1 day
Time: 9am – 5pm
Delivery Mode: Classroom
Venue: TBC

This course may be conducted online subject to Covid-19 guidelines.

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Certification

Participants must meet at least 75% attendance and pass all required assessment(s).


Course Fees

Funding period for this course is from 1 Jul 2020 to 30 Sep 2024.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Enhanced training support for SMEs
For enhanced training support for SMEs, enter SME in the promo code during course application.

Long Term Visit Pass Plus (LTVP+) holders, please furnish the following documents to the course administrator to qualify for SSG funding:
Self-sponsored learner (**LTVP+): Copy of your green visit pass card, with the word ‘PLUS’ on the back of the card.
Co-sponsored learner (##LTVP+): Copy of valid and current Letter of Consent (LOC) from MOM

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024. Please refer to our STEP portal for the updated fees. (Click on STEP)

Note:

  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full course fee$468.70
Enhanced Training Support for SMEs for Singapore Citizen$54.61
Enhanced Training Support for SMEs - SPR & LTVP+$54.61
SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above$54.61
SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40$140.61
SkillsFuture Baseline Funding for SPR/LTVP+$140.61