Effective Communication with Students (Classroom & Asynchronous)

Offered by School of Humanities & Social Sciences

Short Course / 2 days / 16 hours / TGS-2022015000

Note: Please note that all applications for short courses from Sep 2023 will be done via STEP. Use your Singpass to activate your STEP account. Click on the apply button to proceed to STEP. To receive an alert about the future runs for this course, please click on the REGISTER INTEREST button on STEP. Thank you.
Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Course Fees

Course Information

This 16-hour short course adopting a blended learning model over 2 days delves into the area of effective communication with students. Learners will learn about the needs of the students aged 7-14 years old evolving from their cognitive and psychosocial development, and ways to identify these needs during interactions with students. Communication strategies in responding to the needs and behaviour of the students will be covered.

This is one of the four short courses that can be taken separately by learners and stacked towards the Certificate in Student Management.

TGS NumberCourse NameCourse Page
TGS-2022015001Understanding and Supporting students with SEN (Classroom & Asynchronous)/courses/understanding-and-supporting-students-with-sen-classroom-asynchronous/
TGS-2022015000Effective Communication with students (Classroom & Asynchronous)/courses/effective-communication-with-students-classroom-and-asynchronous/
TGS-2022014999Basic Classroom Management (Classroom & Asynchronous)/courses/basic-classroom-management-classroom-asynchronous/
TGS-2022014998Working with stakeholders (Classroom & Asynchronous)/courses/working-with-stakeholders-classroom-and-asynchronous/

Who should attend?

Student Care coachers. Professionals who are working with students aged 7-14 years old.

Learning Outcomes

The course aims to prepare students to demonstrate:
At the end of the training, the course would equip participants with the following learning outcomes:
• Demonstrate understanding of the needs of students based on their cognitive and psychosocial development
• Demonstrate the competency of needs assessment of students during interactions with students
• Demonstrate the competency of application of the communication strategies with students according to the needs of students


Course Date: 15 Jan – 9 Feb 2024
Class Day: 4 x half days sessions per week
Application Period: 16 Nov – 24 Dec 2023
Duration: 4 x half days
Time:8.30am to 12.30pm (including 1-hour lunch break)
Delivery Mode: Lessons will comprise lectures and practical with a mixture of online learning and face-to-face on-campus mode.
Venue: Classroom and Synchronous

Please visit STEP to learn about the future runs and schedule of this programme.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.


Lesson Plan

Day 1 (8 Hours) – Synchronous Online
– Understanding the cognitive developmental stages of children aged 7-14
– Communication techniques with students (Part 1)

Day 2 (8 Hours) – Face to Face
– Communication techniques with students (Part 2)
– Practical Assessment


A Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass the assessment.

Participants will further obtain a Certificate in Student Management upon completion of all 4 courses in the program.

Course Fees

Funding period for this course is from 11 Aug 2022 to 30 Sep 2024.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Enhanced training support for SMEs
For enhanced training support for SMEs, enter SME in the promo code during course application.

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024. As such any payable course fees will be subjected to the new GST rate adjustments in 2024. Please refer to our STEP portal for the updated fees. (Click on STEP)


  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full Course fee$501.40
Enhanced Training Support for SMEs for Singapore Citizen$58.42
Enhanced Training Support for SMEs - SPR & LTVP+$58.42
SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above$58.42
SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40$150.42
SkillsFuture Baseline Funding for SPR/LTVP+$150.42