ASK CET Academy

Deputy Director, School of Interdisciplinary Studies, Claramae Chong

In this edition of ASK CETA, we speak to Deputy Director, Claramae Chong from Ngee Ann Polytechnic’s School of Interdisciplinary Studies, to find out more about the programmes offered by the school.

1. Can you tell us more about the part-time Diploma in Applied Management for the Future Workplace offered by the School of Interdisciplinary Studies?

The Diploma in Applied Management for the Future Workplace (DMFW) is the first and only part-time Diploma course in Singapore that has an extensive coverage of Soft Skills/Critical Core Skills such as creative thinking, building inclusivity and digital fluency. With a strong focus on the new economy and how organisations should operate in the disrupted global economy, this course prepares would-be managers to be future-ready for business transformation.

2. What are some of the topics that learners will be taught as part of the course?

Some topics in DMFW include Design Thinking, Data and Digital Literacy, Harnessing Emerging Technologies, Contemporary Trends in the Global Economy, Managing Workforce Diversity, People and Project Management and Cutting-Edge Customer Service.

3. What makes our programmes unique? And what can our learners expect when they enrol in our courses?

In the era of advanced automation brought about by Industry 4.0, a question that confronts us all is “Where will humans fit in?”, What skills should workers develop and deepen in order to compete successfully in the job market of the future?”

Besides the need for technical skills, it is clear that Critical Core Skills are also becoming extremely crucial. The ability to think critically, interact with others and stay relevant are becoming more important than ever in this age of advanced technology and these skills are highly sought-after by employers. The DMFW course will equip learners with these highly sought-after skill and give them a distinct edge in terms of future and career-readiness!

4. What makes our programmes unique? And what can our learners expect when they enrol in our courses?

Our SkillsFuture Career Transition Programme (SCTP) support the career transition needs of Singaporeans, with industry-relevant training involving potential employers and employment facilitation into sectors with good hiring opportunities. The SCTP courses enable mid-career individuals especially those in their 40s and 50s, including those in employment, to make career switches.

a. Designing for Customer Centricity in the Future Workplace

The future of work requires organisations and businesses to prioritise customer centricity for business success. The Certificate in ‘Designing for Customer Centricity in the Future Workplace’ aims to equip learners with creative, computational thinking and customer service skills to deliver effective customer-centric service.

Learners will also learn the LUMA system of innovation, using real-world scenarios for hands-on learning of each method’s activities and techniques to help their team identify the right problems to solve and design solutions that people want and need. They will be awarded the LUMA Human-Centered Design (HCD) Practitioner Certification upon completion of the programme.

b. Advanced Data Analytics and Visualisation

The Advanced Data Analytics and Visualisation Course allow participants to acquire advanced skills in one of the most important workplace computer programmes, MS Excel, to optimise data analysis. Through the course, participants will acquire data visualization techniques to represent data in an accessible and easy-to-understand manner.  They will also be equipped to analyse data, perform predictive modelling and build data analytics projects using workplace data sets.

This part-time course is relevant for the following job roles – Administration Manager, Data Operations/Admin Executive, Admin Assistant, Data Entry, Data Curator.

c. Data Science Bootcamp

The Data Science Bootcamp equips participants with the knowledge and skills of data science, using R as the core programming language so that they can harness the predictive power of data to solve interesting problems. Through the Bootcamp, participants will also be equipped with Tableau, and acquire a design thinking mindset to achieve decision intelligence.

This advanced part-time course is for Professionals, Managers, Executives, and Technicians (PMETs) to jump-start a career in data science.

5. What are some of the other short courses that your school offers?

The School of Interdisciplinary Studies also offers short courses in Design Thinking,  Data Analytics, Diversity and Inclusion, Team Leadership and Communication courses.

Looking to future-proof your career by developing your critical core skills, design thinking capabilities and more? Visit to find out more.