Design Thinking In-Action

Offered by School of Interdisciplinary Studies

Short Course / TBC / TGS-2020504463

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Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Entry Requirements
Course Fees

Course Information

Design Thinking has been adopted by some of the world’s leading brands to creatively problem-solve from a human-centred focus in order to create better products and services that are economically viable. This benefits your business by reducing risk, and generating revolutionary strategies to meet any challenge.

Learning Outcomes

Be coached on using Design Thinking strategies in finding solutions to your real-world problem with real-world insights at various project management stages. This sessions aid you in conducting and evaluating fieldwork observations from a user-empathy perspective to gain new insights into user needs. You will learn to synthesize fieldwork data to produce actionable problem statements, ideas and potential solutions, work on prototyping selected solutions, and test, analyse and reiterate these solutions.


Course Date: TBA
Application Period: TBA
Duration: 2 days
Time: 9am to 6pm
Delivery Mode: Classroom
Venue: Ngee Ann Polytechnic

This course may be conducted online subject to Covid-19 guidelines.

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

Stage 1: Empathise (2 hrs of contact time)

Participants identify users to gain insights and emphatic views so as to connect critically with current and future needs. At the end of stage 1: Participants conduct fieldwork and collect new insights.

Stage 2: Define + Ideate (8 hrs of contact time)

Participants download and synthesize fieldwork data/insights in order to produce a point-of-view of a clearly defined and actionable problem statement. This lays the foundation for coming up with ideas that go beyond obvious solutions, using appropriate ideation techniques. Participants eventually produce innovation options that have fluency and flexibility. Participants then undergo a considered selection process that carries forward into prototyping. At the end of Stage 2: Participants work as a project team to produce a prototype, carry out testing, and analyse results.

Stage 3: Review test results to gain insights (2 hrs of contact time)

Participants share the results of their testing and evaluate if there is a need to refine the prototype solution, redefine the problem, re-frame the point-of-view, or learn more about the user/s.


A Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass all required assessment(s).

A Certificate of Participation will be awarded to participants who meet the 75% attendance requirement but did not pass all required assessment(s).

Entry Requirements

Applicants should have working proficiency in the English language.

Course Fees

Funding period for this course is from 1 Jul 2020 to 30 Sep 2024.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Enhanced Training Support
For enhanced training support, enter SME in the promo code during course application.

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024.


  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full course fee$1079.10
Singaporeans aged below 40 qualified for SkillsFuture Funding $323.73
Singaporeans aged 40 & above qualified for SkillsFuture Mid-Career Enhanced Subsidy$125.73
Singaporeans qualified for Enhanced Training Support for SMEs$125.73
Singapore Permanent Residents & **LTVP+ qualified for SkillsFuture Funding $323.73
Singapore Permanent Residents & ##LTVP+ qualified for Enhanced Training Support for SMEs $125.73
Others (and Repeat Students)$1079.10