Diploma in Applied Management for the Future Workplace (DMFW)

Offered by School of Interdisciplinary Studies

Part-time Diploma / 2.5 years / TGS-2023040966

Note: Please note that all applications for programmes will be done via STEP. Click the 'APPLY' button on this page to proceed to STEP. You are required to use your Singpass to activate your STEP account. To receive an alert about the future runs for this course, please click the 'INDICATE INTEREST' button. Thank you. STEP, the Skills Training and Enhancement Portal, is a one-stop digital platform for your training needs.
Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Entry Requirements
Course Fees

Course Information

This course is targeted at front-liners, administrators and managers. It seeks to equip learners with in-demand skills to keep pace with rapidly evolving business needs and business transformation.

Learners will develop in-demand skills that are transferable across sectors and job roles, including Customer Experience Management, User-Experience Design, Digital and Data skills and Sustainability Management.

Given the rapid pace of automation and digitalisation and the resulting increase in demand for skills that cannot be easily replaced by technology, this course will also help learners to develop the Critical Core Skills most essential and relevant for front-liners, administrators and managers.

Read on about our learner, Ms Zoey Zupri (Class of 2024) learn how she has benefited from this programme from the skills she gain to the progression she earned at work.


Learning Outcomes

Upon graduation from the course, learners would:

  • Have developed in-demand skills that are transferable across sectors and job roles, including Customer Experience Management, User-Experience Design, Digital and Data skills;
  • Be able to apply Data and Digital skills to be effective in their evolving job roles;
  • Be able to leverage emerging technologies to improve processes at the workplace and contribute to business transformation efforts;
  • Be able to apply knowledge and skills of sustainable practices for their organisations and workplaces;
  • Have developed Applied Management skills in examining existing business practices and implementing strategies to alter, improve or streamline them;
  • Have developed the Critical Core Skills most essential and relevant for front-liners, administrators and managers.

Be future-ready for business transformation with this part-time diploma, designed for would-be managers like you who have the experience and the desire to take your career to the next level.

You will gain all the advantages from the very first diploma in Singapore that covers extensive generic competencies such as digital literacy, virtual collaboration and people management skills, with a strong focus on the New Economy and how organisations should operate in the disrupted global economy.


Thursday, 6:00 pm to 10:00 pm
Saturday, 9:00 am to 6:00 pm

Course Date: 17 Oct 2024
Application Period: 1 Jun 2024 – 31 Jul 2024
Class Day(s): Thu and Sat
Time: 6:00pm to 10:00pm (Thu) and 9am – 6pm (Sat)
Delivery Mode: Classroom, Synchronous eLearning, Asynchronous eLearning
Venue: Ngee Ann Polytechnic/Online

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice

Lesson Plan

Certificate in Emerging Technologies for the Future Workplace TGS-2023040966
Essential Digital Skills for the Future Workplace
This module covers two skills which are essential for successful online business operations. These include skills in data analysis and digital marketing. Learners will be equipped to summarise and analyse data, perform predictive modelling and use data visualization tools to represent key findings, trends and insights to aid in data-driven decision-making processes. Through relevant and current case studies, learners will be also sensitized to the importance of ethical data-use and ethical data management. In addition, learners will also develop skills in digital marketing; including search engine optimization, social media management and online marketing and advertising.
The Rise of Fintech and Its Ecosystem
The Rise of FinTech and its Ecosystem module introduces learners to Financial Technology (FinTech) and provides them with insights to the FinTech revolution, disruption and innovation. It will enable them to appreciate the emergence and drivers of FinTech, discuss emerging trends such as the ESG fintech ecosystem and evaluate the opportunities and challenges of various Fintech applications. Topics covered include digital payments, cryptocurrencies, block chain technology and API economy.
Smart City Technologies
This module provides a behind-the-scenes look at some smart city applications implemented in Singapore and beyond. Learners will gain a better understanding of four significant emerging technologies and their impact on our daily work, lives and businesses. These include Robotics, Big Data & Internet of Things (IoT), Drone Technologies and Artificial Intelligence (AI) & Machine Learning. With the growing emphasis on Sustainable Smart Cities, the module will also look at the move towards Green IoT. Case studies, simulations, hands-on sessions, and on-site video footages will be used to enable better understanding of these technologies.
Certificate in Human-Centred Collaboration and Problem-Solving TGS-2023040966
Sense Making in a Data-Driven Era
Data sensing is an emerging area that drives Industry 4.0. People trained to understand data and manage huge data collection can provide powerful insights and spot opportunities that impact and profit business and organizations they work for. This module aims to provide basic knowledge and practical skills that allows learners to handle data through simple analysis. It will involve processing and modelling data using visualization tools like bar graphs, charts and histograms. Learners will also acquire fundamental statistical concepts and build on this through working out real life data, turning it into meaningful and useful information. At the end of this module, learners should be able to understand simple statistics and apply basic statistical tools for analyzing data in businesses and industries. Key topics covered in the module include statistics, data organization, numerical descriptive measures and data visualization.
Human-Centred Design for Problem-Solving and Innovation
With the increasingly rapid pace of change and the susceptibility of all industries to disruption, honing the ability to think creatively and being adaptable to disruptive innovation are critical for an organization’s survival. Human-Centred Design offers a user-centric and innovative approach to problem-solving. This can in turn lead to the generation of effective and efficient solutions which challenge current assumptions or ways of working and lead to better outcomes for businesses and organisations. Using the Human-Centred Design framework, learners will be introduced to concepts such as empathy, opportunity spotting, ideation, prototyping and testing. This will be achieved through a practical approach featuring engaging out-of-classroom activities and a hands-on, “learning by doing” delivery format. In addition, learners will acquire the skills to convincingly pitch their ideas and generate solutions to influence their stakeholders.
Stakeholder Communication and Negotiation
The future workplace is characterised by rapid technological advancements and the growing proliferation of information and the interaction of people and ideas across boundaries. This results in the increasing importance of the ability to communicate effectively across social, cultural and cyberspaces. This module aims to equip learners with the communicative confidence required to communicate with and influence stakeholders effectively.
Certificate in Internationalisation and Sustainable Development TGS-2023040966
Harnessing the Power of Emerging Technologies
This module equips learners to identify the emerging and ever-evolving technologies and understand their impact on daily work, lives and businesses. These include technologies like the Internet of Things (IoT), Robotics, Artificial Intelligence (AI), Generative AI, Big Data, Blockchain Technology, etc. In the process, they will evaluate the available technological tools and the possible means of deployment. Even as digital technologies bring about tremendous opportunities worldwide, there is also an increasing need to consider the importance of sustainable and inclusive digital transformation. This includes the mitigation of digital inequalities, ethical data use and leveraging technologies for responsible production and consumption and to bring about positive social impact.
Contemporary Trends in the Global Economy
This module explores the current issues and events of the global economy that are shaping our future locally and regionally. Some of the most important issues include global infrastructure and the need for sustainable development. Learners will better understand the importance of sustainable development goals (SDG) and environmental, social and corporate governance (ESG) and how organisations are embracing these as important priorities for their businesses. The focus will be on understanding what individuals, companies and governments are doing to bring about environmental sustainability, economic sustainability, and inclusive societies.
Managing New Workforce Diversity
With workplaces becoming more diverse, organisations are increasingly placing importance on leveraging the benefits of diversity and managing the challenges that come with it. In this module, learners will learn about the benefits that diversity can unlock, what Unconscious Bias is, ways to mitigate Unconscious Bias and how organisations can promote behaviours and practices that foster diversity, equity and inclusion. They will also develop greater Cultural Intelligence and sensitivity to collaborate effectively with individuals with differing values, beliefs and behaviours across diverse groups.
Certificate in Self-Management and People Effectiveness TGS-2023040966
Project Management For The Future Workplace
In this module, learners will be introduced to the concepts and techniques related to project management and team management for the future workplace. Topics will cover planning, scheduling, allocating resources, monitoring and controlling projects. They will gain an awareness of Agile Project Management and learn how to leverage various Project Management tool kits to manage projects. In addition, they will hone skills to manage relationships in the team and work collaboratively and effectively with team members to achieve shared goals.
Self and People Management
This module covers essential self and people management skills required by leaders in the rapidly evolving workplace, which is characterized by technological advancements, disruptions and workforce diversity. It prepares learners for their roles as responsible leaders with the ability to manage themselves and their teams effectively. The topics covered in this module include the fundamentals of people management, understanding and developing self and others, effective goal-setting, coaching and rapport building.
Customer Experience Management and Innovation
This module encourages learners to develop a customer-oriented mindset, sensitizing them to the rising expectations of customers in an increasingly competitive marketplace. Participants will develop and hone their skills in customer experience management and customer experience innovation. These include effective communication and problem-solving skills in identifying customer needs, closing deals and maintaining and managing customer relationships. In addition, they will also explore ways in which service delivery and customer experience may be enhanced, to generate a competitive advantage for their organisations.
Certificate in Digital Fluency for the Future Workplace TGS-2023040966
Cyber Security in a Technologically Driven Era
This module helps learners to develop an awareness of cybersecurity threats and risks and apply appropriate risk management actions to protect the organization and respond to cybersecurity breaches. Learners will be better able to review the usage of digital technology tools, systems and software to identify and evaluate cybersecurity risks. It provides an overview of the various domains of Information Security and an appreciation of Information Security from an end-to-end perspective. It covers security in 7 domains: data, physical, system, network, software, end-user and organization.
Creative Content Development for the New Landscape Marketing
The module focuses on how content marketing can help brands showcase their philosophy, vision, products and services to drive profitable customer action. Learners will learn to craft brand stories and conceptualise various content types for a content marketing campaign. Learners will also learn how to use design and video tools to deliver effective online content to target audiences, including videos, blogs, infographics, landing pages, and other forms of online content.
Digital Media Fundamentals - Engaging the New Consumer
In this module, learners will be introduced to the basics of visual design, motion graphics and digital marketing that are necessary for creating visually appealing digital content. Learners will acquire knowledge about the tools and strategies required to create captivating visual content that can tell stories, convey messages, and grab the attention of the audience. They will also learn about visual design principles, techniques for manipulating and composing images, which will help them produce online content such as digital signage, social media posts, web-based graphics, online advertisements, and other forms of digital media.


1 Diploma
5 Certificates
15 Modules


You are required to complete 5 modular certificates within 5-year validity period to be awarded the Diploma qualification.

Entry Requirements

Applicants with any of the following qualifications are invited to apply for the course:

The following GCE ‘O’ Level grades and with at least 1 year of relevant work experience:
– English Language (Grade 1-6)
– Mathematics (Grade 1-6)
– One other subject(Grade 1-6)

OR NITEC with GPA >= 3.5
OR NITEC with GPA >= 3.0 and with at least 1 year of relevant work experience

OR Higher NITEC with GPA >= 2.0
OR Higher NITEC with GPA >= 1.5 and with at least 1 year of relevant work experience

OR NITEC in Technology or Services with GPA >= 3.5 and with at least 1 year of relevant working experience
OR Higher NITEC in Technology or Services with GPA >=2.0 and with at least 1 year of relevant working experience

OR relevant Advanced WSQ Certificate (or higher) and Level 6 WSQ Workplace Literacy SOA and Workplace Numeracy SOA and with at least 1 year of relevant working experience

OR applicants with at least 2 years of relevant working experience may apply for the course

Recognition of Prior Learning (RPL)
Applicants who do not meet the entry requirements may be considered for admission to the course based on supporting evidence of competency readiness. Suitable applicants who are shortlisted may have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.

Course Fees

Funding period for this course is from 1 Mar 2024 to 29 Feb 2028.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Skills-Based Modular Courses (SBMCs) are bite-sized part-time courses for individuals to acquire new skills or deepen relevant skills, without the need to pursue a full diploma. Refer here for course fees for SBMCs.

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024. Please refer to our STEP portal for the updated fees. (Click on STEP)


  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full Course fee$18540.90
PR Sponsored by SME$1930.65
Singapore Citizen Sponsored by SME$1930.65
Singapore Citizen Aged 40 & Above$1930.65
Singapore Citizen Aged Below 40$2781.15
Singapore PR$7416.38
Long-Term Visit Pass Plus$18540.90