Course Schedule
- Registration Period 01 Jun 2025 - 31 Aug 2025
- Course Date 20 Oct 2025 - 31 Mar 2028
- Venue NGEE ANN POLYTECHNIC
- Schedule Info Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.
Time: Thurs 6-10pm, Sat 9am-6pm
Delivery Mode: Classroom, Synchronous eLearning, Asynchronous eLearning
About Course
Course Objectives
This course is targeted at front-liners, administrators and managers. It seeks to equip learners with in-demand skills to keep pace with rapidly evolving business needs and business transformation. Learners will develop in-demand skills that are transferable across sectors and job roles, including Customer Experience Management, User-Experience Design, Digital and Data skills and Sustainability Management. Given the rapid pace of automation and digitalisation and the resulting increase in demand for skills that cannot be easily replaced by technology, this course will also help learners to develop the Critical Core Skills most essential and relevant for front-liners, administrators and managers.Course Description
The Diploma in Applied Management for the Future Workplace is a 2.5 years part-time CET course, consist of the following modules:1. Stakeholder Communication and Negotiation (60hrs)
2. Sense making in a Data-driven Era (60hrs)
3. Human-Centred Design for Problem-Solving and Innovation (60hrs)
4. Harnessing the Power of Emerging Technologies (60hrs)
5. Contemporary Trends in the Global Economy (60hrs)
6. Managing New Workforce Diversity- Cultural Intelligence in Action (60hrs)
7. Self and People Management (60hrs)
8. Project Management for the Future Workplace (60hrs)
9. Customer Experience Management and Innovation(60hrs)
10. Cyber Security in a Technologically Driven Era (60hrs)
11. Creative Content Development for the New Marketing Landscape (60hrs)
12. Digital Media Fundamentals- Engaging the New Consumer (60hrs)
13. Essential Digital Skills for the Future Workplace (60hrs)
14. The Rise of Fintech and its Ecosystem (60hrs)
15. Smart City Technologies (60hrs)
Trainer's Information
Graham Lamb
Graham John Lamb holds over two decades of experience in media and content creation, with a deep educational foundation in film and media studies. He has been actively contributing to the field through both academic instruction and hands-on projects, equipping students with the skills necessary to thrive in the ever-evolving media landscape.Graham specialises in virtual production, immersive storytelling, AR/VR and Web3 integration within media and entertainment. His work spans cutting-edge projects, including the development of immersive experiences and the integration of AI and metaverse elements into media production. As a passionate educator, Graham’s research focuses on applying artificial intelligence to content creation, assessment, and feedback in educational environments. He has also been involved in pioneering projects around photogrammetry for e-commerce, emphasising the future of digital content and 3D modelling.
Throughout his career, Graham has collaborated with numerous industry leaders and educational organisations. His notable achievements include securing significant funding for innovative media projects and contributing to educational partnerships across Singapore. He is also a key player in multiple Web3 initiatives, pushing the boundaries of traditional content creation.
At Ngee Ann Polytechnic, Graham teaches a range of courses in film and media studies, focusing on preparing the next generation of creatives and innovators. He brings his industry experience into the classroom, fostering a forward-thinking and hands-on approach to learning.
Ramesh Nathaneal Subramaniam
Ramesh Nathaneal Subramaniam is a trainer specialising in Communication Skills Training and Presentation Skills. With a robust educational background and a wealth of professional experience, Nathaneal brings a dynamic and insightful approach to his training sessions.
Ramesh holds a Master of Business Administration from the University of Strathclyde, complementing his Bachelor of Arts in English Language and Literature. Additionally, he is ACTA certified, underscoring his expertise and commitment to excellence in adult education.
Throughout his career, Ramesh has imparted knowledge and skills to a diverse array of learners. At Ngee Ann Polytechnic (NP), he has been instrumental in training adult learners enrolled in the Diploma in Applied Management for the Future Workplace programme. His ability to connect with and inspire working professionals is evident in the successful training programmes he has conducted for esteemed organisations such as the CPF Board and MINDEF.
Before his tenure at NP, Ramesh honed his training skills internationally and in various sectors. He played a pivotal role in training teachers in the Republic of Tatarstan, showcasing his adaptability and global perspective. In the hospitality industry, Ramesh contributed significantly to the professional development of staff at renowned hotels like Amara and Goodwood Park Hotel during his time with SHATEC from 2011 to 2014.
Ramesh's comprehensive training background, coupled with his passion for fostering communication and presentation skills, makes him an asset to any organisation seeking to enhance the capabilities of their workforce. His engaging training methods and knowledge ensure that learners gain practical skills that drive both personal and professional growth.
Christina Jimenez
Christina Jimenez holds a Master of Education Degree from the University of Melbourne as well as a Master of Mass Communication Degree from Nanyang Technological University.Her areas of expertise are in Marketing, Copywriting, Brand Storytelling, Creative Conceptualisation, Advertising, Public Relations, Learning and Development and Mass Communication.
Prior to teaching, Christina worked in advertising agencies McCann Worldwide and JWT, where she created campaigns for brands under Jollibee, Coca-Cola, and Unilever.
Currently, Christina is a Senior Education Specialist in the School of Film & Media Studies at Ngee Ann Polytechnic. She is also the Course Lead for the Part-time Diploma in Digital Communication at NP's CET Academy. She is passionate about using educational technologies in her teaching and learning practices and she strives to equip fellow educators with the skills and knowledge to use these technologies confidently and effectively.
Terms & conditions
Terms & conditions details
Disclaimer
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Course Structure
TPG course reference No.
TGS-2023040966,TGS-2023040979,TGS-2023040983,TGS-2023040967,TGS-2023040971,TGS-2023040975
Diploma in Applied Management for the Future Workplace
Using the Human-Centred Design framework, learners will be introduced to concepts such as empathy, opportunity spotting, ideation, prototyping and testing. This will be achieved through a practical approach featuring engaging out-of-classroom activities and a hands-on, “learning by doing” delivery format. In addition, learners will acquire the skills to convincingly pitch their ideas and generate solutions to influence their stakeholders.
This module aims to provide basic knowledge and practical skills that allows learners to handle data through simple analysis. It will involve processing and modelling data using visualization tools like bar graphs, charts and histograms. Learners will also acquire fundamental statistical concepts and build on this through working out real life data, turning it into meaningful and useful information.
At the end of this module, learners should be able to understand simple statistics and apply basic statistical tools for analyzing data in businesses and industries. Key topics covered in the module include statistics, data organization, numerical descriptive measures and data visualization.
Participants will develop and hone their skills in customer experience management and customer experience innovation. These include effective communication and problem-solving skills in identifying customer needs, closing deals and maintaining and managing customer relationships. In addition, they will also explore ways in which service delivery and customer experience may be enhanced, to generate a competitive advantage for their organisations.
The topics covered in this module include the fundamentals of people management, understanding and developing self and others, effective goal-setting, coaching and rapport building.
Entry Requirements
Condition 1
Highest qualification
GCE ‘O’ Level grade:- English Language (Grade 1-6)
Highest qualification
GCE ‘O’ Level grade:- Mathematics (Grade 1-6)
Highest qualification
GCE ‘O’ Level grade:- One other subject (Grade 1-6)
Condition 2
Highest qualification
- NITEC with GPA >= 3.5
Condition 3
Highest qualification
NITEC with GPA >= 3.0 And Working experience:At least 1 year of relevant work experienceCondition 4
Highest qualification
Higher NITEC with GPA >= 2.0Condition 5
Highest qualification
Higher NITEC with GPA >= 1.5 And Working experience:At least 1 year of relevant working experience.Condition 6
Highest qualification
NITEC in Technology with GPA >= 3.5. And Working experience:At least 1 year of relevant working experience.Condition 7
Highest qualification
NITEC in Services with GPA >= 3.5. And Working experience:At least 1 year of relevant working experience.Condition 8
Highest qualification
Higher NITEC in Technology with GPA >=2.0. And Working experience:At least 1 year of relevant working experience.Condition 9
Highest qualification
Higher NITEC in Services with GPA >=2.0. And Working experience:At least 1 year of relevant working experience.Condition 10
Highest qualification
Relevant Advanced WSQ Certificate (or higher) and Level 6 WSQ Workplace Literacy SOA and Workplace Numeracy SOAHighest qualification
- And Working experience:At least 1 year of relevant working experience.Condition 11
Working experience
Applicants with at least 2 years of relevant working experience may apply for the course.Applicants who do not meet the entry requirements may be considered for admission to the course based on supporting evidence of competency readiness.
Suitable applicants who are shortlisted may have to go through an interview and/or entrance test.
The Polytechnic reserves the right to shortlist and admit applicants.
Financial matters
Course fees payable (incl. GST & excl. supplementary fee)
| Description | Certificate in Human-Centred Collaboration and Problem-Solving | Certificate in Internationalisation and Sustainable Development | Certificate in Self-Management and People Effectiveness | Certificate in Digital Fluency for the Future Workplace | Certificate in Emerging Technologies for the Future Workplace | Total course fee |
|---|---|---|---|---|---|---|
| Full Course fee | $5,552.46 | $5,552.46 | $5,552.46 | $5,552.46 | $5,552.46 | $27,762.30 |
| PR Sponsored by SME | $428.22 | $428.22 | $428.22 | $428.22 | $428.22 | $2,141.10 |
| Singapore Citizen Sponsored by SME | $428.22 | $428.22 | $428.22 | $428.22 | $428.22 | $2,141.10 |
| Singapore Citizen Aged 40 & Above | $428.22 | $428.22 | $428.22 | $428.22 | $428.22 | $2,141.10 |
| Singapore Citizen Aged Below 40 | $608.22 | $608.22 | $608.22 | $608.22 | $608.22 | $3,041.10 |
| Singapore PR | $1,726.56 | $1,726.56 | $1,726.56 | $1,726.56 | $1,726.56 | $8,632.80 |
| Long-Term Visit Pass Plus | $5,552.46 | $5,552.46 | $5,552.46 | $5,552.46 | $5,552.46 | $27,762.30 |
GST rate
Payment option
Allowed payment by
Post-Secondary Education Account (Adhoc withdrawal form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).
Nett Supplementary Fees Payable
- GPA Insurance Fee S$2.11,subject to GST,fees payable S$2.30 Allow payment by Post-Secondary Education Account (Adhoc withdrawal form); Allow payment by Post-Secondary Education Account (Standing order form)
- Other Fees S$7.43,subject to GST,fees payable S$8.10 Allow payment by Post-Secondary Education Account (Adhoc withdrawal form); Allow payment by Post-Secondary Education Account (Standing order form)
Refund and withdrawal policy
- Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
- Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
- Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.
Remarks
Company Sponsorship
If your employer is sponsoring your course fee, please refer to this guide to link your company's Corppass to the STEP Corppass e-Service first. Your company will need to generate sponsorship link for you to register for the course.
For more details, please refer to the step-by-step guide to enrol, track and manage employee's learning activities and other services.