Effective Negotiation Skills

Short Course / 3 days

Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Entry Requirements
Course Fees

Course Information

The skill to negotiate effectively is often crucial in business and plays a key role in determining success. By creating a win-win situation for both parties, the art of effective negotiation could mean greater profits for all, as well as build improved relationships and establish quality solutions that last.

Learning Outcomes

This 3-day facilitated workshop will teach you about the negotiation process, as well as its stages and skills. You will learn how to easily plan and prepare for a successful win-win negotiation session, and how to use cutting-edge negotiation strategies. Whether you are an entrepreneur needing to improve your bottom-line, an executive looking to play a leadership role, or a newly-promoted manager looking to make an impact, this course will help you become a better negotiator and function with greater impact.


Date: 2 to 4 Jun 2021
Application Date: 22 Apr to 16 May 2021

Time: 9am to 5pm
Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

This course consists of 1 modules:

  1. The Negotiation Process and the Stages of Negotiation
  2. Elements to consider in a negotiation
  3. Key Negotiation Strategies and Approaches
    • RP(Reservation Point)
    • BATNA (Best Alternative To Negotiated Agreement)
    • ZOPA (Zone of Possible Agreement)
  4. Building Rapport and Understanding using:
    • Active Listening and Questioning
    • Verbal and Non-Verbal Communication
  5. Negotiation Tips for a successful negotiation


A Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass all required assessment(s).

A Certificate of Participation will be awarded to participants who meet the 75% attendance requirement but did not pass all required assessment(s).

Entry Requirements

Applicants with any of the following qualifications are invited to apply for the course:

Participants with a working knowledge of business English and should be conversant with basic PC skills.

Course Fees

Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full Course Fee (Before GST)$567.10
Singaporeans and Permanent Residents$170.13
Singaporeans qualified for SkillsFuture Mid-Career Enhanced Subsidy$64.13
Singaporeans and Permanent Residents qualified for Enhanced Training Support for SMEs*$64.13