Effective Negotiation Skills

Offered by School of Interdisciplinary Studies

Short Course / 3 days / TGS-2020504154

Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Entry Requirements
Course Fees

Course Information

The skill to negotiate effectively is often crucial in business and plays a key role in determining success. By creating a win-win situation for both parties, the art of effective negotiation could mean greater profits for all, as well as build improved relationships and establish quality solutions that last.

Learning Outcomes

This 3-day facilitated workshop will teach you about the negotiation process, as well as its stages and skills. You will learn how to easily plan and prepare for a successful win-win negotiation session, and how to use cutting-edge negotiation strategies. Whether you are an entrepreneur needing to improve your bottom-line, an executive looking to play a leadership role, or a newly-promoted manager looking to make an impact, this course will help you become a better negotiator and function with greater impact.


Course Date: TBC
Application Period: TBC
Duration: 3 days
Time: 9am to 6pm
Delivery Mode: Classroom
Venue: Ngee Ann Polytechnic

This course may be conducted online subject to Covid-19 guidelines.

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

  1. The Negotiation Process and the Stages of Negotiation
  2. Elements to consider in a negotiation
  3. Key Negotiation Strategies and Approaches
    • RP(Reservation Point)
    • BATNA (Best Alternative To Negotiated Agreement)
    • ZOPA (Zone of Possible Agreement)
  4. Building Rapport and Understanding using:
    • Active Listening and Questioning
    • Verbal and Non-Verbal Communication
  5. Negotiation Tips for a successful negotiation


A Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass all required assessment(s).

A Certificate of Participation will be awarded to participants who meet the 75% attendance requirement but did not pass all required assessment(s).

Entry Requirements

Participants with a working knowledge of business English and should be conversant with basic PC skills.

Course Fees

Funding period for this course is from 2 Jun 2020 to 30 Sep 2024.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Enhanced training support for SMEs
For enhanced training support for SMEs, enter SME in the promo code during course application.

Long Term Visit Pass Plus (LTVP+) holders, please furnish the following documents to the course administrator to qualify for SSG funding:
Self-sponsored learner (**LTVP+): Copy of your green visit pass card, with the word ‘PLUS’ on the back of the card.
Co-sponsored learner (##LTVP+): Copy of valid and current Letter of Consent (LOC) from MOM

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024.


  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full course fee$577.70
Singaporeans aged below 40 qualified for SkillsFuture Funding $173.31
Singaporeans aged 40 & above qualified for SkillsFuture Mid-Career Enhanced Subsidy$67.31
Singaporeans qualified for Enhanced Training Support for SMEs$67.31
Singapore Permanent Residents & **LTVP+ qualified for SkillsFuture Funding $173.31
Singapore Permanent Residents & ##LTVP+ qualified for Enhanced Training Support for SMEs $67.31
Others (and Repeat Students)$577.70