Effectiveness Management – Implement Work Plans & Monitor Performance

Short Course / 2 Days

Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Trainer Profile
Certification
Entry Requirements
Course Fees

Course Information

Learn what it takes to be a better team leader and build the high-performance team you’ve always wanted.

Learning Outcomes

1. Monitor and Assess Team Performance by:
  • Generating clear and understandable team goals
  • Identifying examples of quality work and successful standards
  • Using team discussion and reflection to compare team performance to goals
  • Identifying strategies needed to close performance gaps
2. Acquire skills for task-focused team roles, which include:
  • Organizing skills essential to getting tasks done
  • Decision-Making skills for options evaluation and decision
  • Problem-Solving skills to develop solution options
  • Communication skills to communicate ideas and performance
  • Delegating skills to manage job distribution
  • Feedback skills to give constructive feedback

Course 
Schedule

Application: TBC
Course Date: TBC
Duration: 2 days
Time: 9am to 6pm
Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

This course consists of 5 modules:

Managing Team performance (4 hours)

a. Goal setting – Using SMART goal method.
b. Use Team discussion to examines team effectiveness from the perspective of eight dimensions.: Purpose and goals, Roles, Team processes. Team relationships, Intergroup relations, Problem solving, Passion and commitment and, Skills and learning
c. Use productivity indicator (from NEA) to measure individual performance.
d. Use appropriate channels to give constructive feedbacks

Communication (2 hours)

a. Verbal and non-verbal communications
b. Communication Channels
c. Barriers to communication

Decision Making Matrix (2 hours)

a. Type of Decision
b. Decision making Process
c. Options evaluation

Managing Delegation (2 hours)

a. Skills for Delegation
b. Barriers to Delegation
c. Authority and Responsibility for Delegation

Problem Solving (6 hours)

a. Problem Identification
b. Root Cause Analysis
c. Solution Generation and selection
d. Solution Implementation
e. Review and Feedback.

Trainer's Profile

Yong Kam Seng

Yong Kam Seng graduated from the Glasgow University (UK) with a Bachelor in Mechanical Engineering (Hons), and ICI University with a Bachelor of Theology and holds a Master of Education from University of New South Wales. He also holds the WDA Advanced Certificate in Training and Assessment (ACTA).

Yong Kam Seng has been a full-time lecturer with the Polytechnic since 1985. He is currently serving as Senior Lecturer in School of IS, teaching a wide varieties of modules. For the training of adult learners, he specializes in SDWSH, SD in Quality Engineering and Management courses. He also undertakes consultancy work, working with several companies such as M1, Qualcomm and Panasonic etc.

Certification

Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass assessments.


Entry Requirements

Applicants with any of the following qualifications are invited to apply for the course:

Applicants should be working in a relevant industry or have an interest to switch to a supervisory position in the environmental services industry.

Course Fees

Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Applicants / Eligibility Fees
Full Fees$481.50
Singaporeans and Permanent Residents$144.45
Singaporeans qualified for SkillsFuture Mid-Career Enhanced Subsidy$54.45
Singaporeans and Permanent Residents qualified for Enhanced Training Support for SMEs$54.45