Effectiveness Management – Implement Work Plans and Monitor Performance

Offered by School of Interdisciplinary Studies

Short Course / 2 Days / TGS-2020504486

Note: The Aug 2023 run for this course is now open, please click on the APPLY button to submit your application. To receive an alert about the future runs for this course, please click on the INDICATE INTEREST button. Thank you.
Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Trainer Profile
Entry Requirements
Course Fees

Course Information

Learn what it takes to be a better team leader and build the high-performance team you’ve always wanted.

Learning Outcomes

1. Monitor and Assess Team Performance by:
  • Generating clear and understandable team goals
  • Identifying examples of quality work and successful standards
  • Using team discussion and reflection to compare team performance to goals
  • Identifying strategies needed to close performance gaps
2. Acquire skills for task-focused team roles, which include:
  • Organizing skills essential to getting tasks done
  • Decision-Making skills for options evaluation and decision
  • Problem-Solving skills to develop solution options
  • Communication skills to communicate ideas and performance
  • Delegating skills to manage job distribution
  • Feedback skills to give constructive feedback


Course Date: TBC
Application Period: TBC
Duration: 2 days
Time: 9am to 6pm
Delivery Mode: Classroom
Venue: Ngee Ann Polytechnic

This course may be conducted online subject to Covid-19 guidelines.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

Managing Team performance (4 hours)

a. Goal setting – Using SMART goal method.
b. Use Team discussion to examines team effectiveness from the perspective of eight dimensions.: Purpose and goals, Roles, Team processes. Team relationships, Intergroup relations, Problem solving, Passion and commitment and, Skills and learning
c. Use productivity indicator (from NEA) to measure individual performance.
d. Use appropriate channels to give constructive feedbacks

Communication (2 hours)

a. Verbal and non-verbal communications
b. Communication Channels
c. Barriers to communication

Decision Making Matrix (2 hours)

a. Type of Decision
b. Decision making Process
c. Options evaluation

Managing Delegation (2 hours)

a. Skills for Delegation
b. Barriers to Delegation
c. Authority and Responsibility for Delegation

Problem Solving (6 hours)

a. Problem Identification
b. Root Cause Analysis
c. Solution Generation and selection
d. Solution Implementation
e. Review and Feedback.

Trainer's Profile

Yong Kam Seng

Yong Kam Seng graduated from the Glasgow University (UK) with a Bachelor in Mechanical Engineering (Hons), and ICI University with a Bachelor of Theology and holds a Master of Education from University of New South Wales. He also holds the WDA Advanced Certificate in Training and Assessment (ACTA).

Yong Kam Seng has been a full-time lecturer with the Polytechnic since 1985. He is currently serving as Senior Lecturer in School of IS, teaching a wide varieties of modules. For the training of adult learners, he specializes in SDWSH, SD in Quality Engineering and Management courses. He also undertakes consultancy work, working with several companies such as M1, Qualcomm and Panasonic etc.


Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass assessments.

Entry Requirements

Applicants should be working in a relevant industry or have an interest to switch to a supervisory position in the environmental services industry.

Course Fees

Funding period is from 1 Jul 2020 to 30 Sep 2024.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Enhanced training support for SMEs
For enhanced training support for SMEs, enter SME in the promo code during course application.

Long Term Visit Pass Plus (LTVP+) holders, please furnish the following documents to the course administrator to qualify for SSG funding:
Self-sponsored learner (**LTVP+): Copy of your green visit pass card, with the word ‘PLUS’ on the back of the card.
Co-sponsored learner (##LTVP+): Copy of valid and current Letter of Consent (LOC) from MOM

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024.


  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full course fees$490.50
Singaporeans aged below 40 qualified for SkillsFuture Funding $147.15
Singaporeans aged 40 & above qualified for SkillsFuture Mid-Career Enhanced Subsidy $57.15
Singaporeans qualified for Enhanced Training Support for SMEs $57.15
Singapore Permanent Residents & **LTVP+ qualified for SkillsFuture Funding $147.15
Singapore Permanent Residents & ##LTVP+ qualified for Enhanced Training Support for SMEs $57.15
Others (and Repeat Students)$490.50