Learn what it takes to be a better team leader and build the high-performance team you’ve always wanted.
Generating clear and understandable team goals
Identifying examples of quality work and successful standards
Using team discussion and reflection to compare team performance to goals
Identifying strategies needed to close performance gaps
Organizing skills essential to getting tasks done
Decision-Making skills for options evaluation and decision
Problem-Solving skills to develop solution options
Communication skills to communicate ideas and performance
Delegating skills to manage job distribution
Feedback skills to give constructive feedback
Course Date: TBC
Duration: 2 days
Time: 9am to 6pm
Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.
This course consists of 5 modules:
a. Goal setting – Using SMART goal method.
b. Use Team discussion to examines team effectiveness from the perspective of eight dimensions.: Purpose and goals, Roles, Team processes. Team relationships, Intergroup relations, Problem solving, Passion and commitment and, Skills and learning
c. Use productivity indicator (from NEA) to measure individual performance.
d. Use appropriate channels to give constructive feedbacks
a. Verbal and non-verbal communications
b. Communication Channels
c. Barriers to communication
a. Type of Decision
b. Decision making Process
c. Options evaluation
a. Skills for Delegation
b. Barriers to Delegation
c. Authority and Responsibility for Delegation
a. Problem Identification
b. Root Cause Analysis
c. Solution Generation and selection
d. Solution Implementation
e. Review and Feedback.
Yong Kam Seng graduated from the Glasgow University (UK) with a Bachelor in Mechanical Engineering (Hons), and ICI University with a Bachelor of Theology and holds a Master of Education from University of New South Wales. He also holds the WDA Advanced Certificate in Training and Assessment (ACTA).
Yong Kam Seng has been a full-time lecturer with the Polytechnic since 1985. He is currently serving as Senior Lecturer in School of IS, teaching a wide varieties of modules. For the training of adult learners, he specializes in SDWSH, SD in Quality Engineering and Management courses. He also undertakes consultancy work, working with several companies such as M1, Qualcomm and Panasonic etc.
Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass assessments.
Applicants should be working in a relevant industry or have an interest to switch to a supervisory position in the environmental services industry.
Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.
Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.
|Applicants / Eligibility||Fees|
|Singaporeans and Permanent Residents||$144.45|
|Singaporeans qualified for SkillsFuture Mid-Career Enhanced Subsidy||$54.45|
|Singaporeans and Permanent Residents qualified for Enhanced Training Support for SMEs||$54.45|