LUMA Certified Human-Centered Design Practitioner (Synchronous e-Learning)

Offered by CET

Short Course / 30 hours Learning and Coaching / TGS-2020001190

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Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Entry Requirements
Course Fees

Course Information

Building Skills to Solve Problems Creatively and Collaboratively

Earn LUMA Certification as a Practitioner of Human-Centered Design

Use Human-Centered Design Thinking in your daily work to tackle problems and design powerful solutions.

The LUMA HCD Practitioner Certification Programme teaches you Design Thinking skills and equips you to tackle the challenges you face in your daily work creatively, collaboratively and with confidence as a different way of working.

Over around 9 weeks, the programme combines expert instruction in the LUMA System of Human-Centered Design with learn-by-doing activities and expert coaching to help your new skills stick.

Participants will learn many human-centered design methods, using real-world scenarios for hands-on learning of each method’s activities and techniques to help your team identify the right problems to solve and design solutions that people want and need.

The Practitioner Certification Programme runs as a cohort, so you will also be learning together as individuals, teams and as a group. Each section is limited to 20 participants.

What recent participants are saying about this course

“I feel like I just levelled up with a new bag of tools that will help me not only in project management, ideation & design optimisation, but also new communication methods to bridge gaps and get buy-ins, whether for personal endeavors like optimising my daily routines or for work, to sell a design direction/solution.”

Design Manager, Singtel

“What I like most is learning new techniques that are simple to follow. I loved hearing about the trainer’s experience in using these recipes. I would love to hear more. They’re inspiring.”

UX Lead, BNY Mellon

“The LUMA HCD Practitioner program is a unique upskilling learning experience for any career professional looking for a modern, intelligent and effective framework to supplement a variety of work processes like work/design sprints, agile methodologies, scrum-based processes, federated learning/distribution and so much more. The instructors provide an immersive education/learning environment, and when supplemented with team/pair work, classroom-to-real-working-life application of coursework, provides the ultimate modern day launchpad for your day-to-day work and life tasks”

Creative Director, Prudential

“The LUMA programme has a well-blended approach to learning the Design Thinking methodologies. After attending the lessons with hands-on learning and expert coaching, I am able to immediately apply the concepts and practise Design Thinking. Definitely a skill I would recommend for everyone to learn, so as to speak the same creative language at the workplace!”

Kaz Tan,
Manager, BNP Paribas

“I’ve been telling fellow communications professionals that both data storytelling and design thinking are key skills for us these days, so signing up for this programme was me walking the talk. I’ve had no regrets. Even on Zoom, the learning was interactive and engaging. There is a lot of content that we can discover on our own after the programme, so I’m excited to keep learning on my own.”

Jason Leow,
Managing Director – Communications, Asset Management Company

This course is offered by the SkillsFuture Innovation Unit (NP CET).

For more information on human-centred design training, please visit our Human-Centred Design Institute @ NP here.

Learning Outcomes

Through a dynamic mix of presentations and hands-on activities, the programme helps you to:

  • Use human-centered design methods, activities and techniques in your work on a daily basis, whatever your job is.
  • Provide teams with a repeatable way to innovate, and begin to speak a common language for creative problem-solving that leads to faster, better collaboration that gets results.
  • Know how and when to apply combinations of human-centered design methods to common challenges, such as aligning a team or coming up with better ideas. This offers creative alternatives to traditional brainstorming.
  • Build your own agendas for work sessions that use combinations of LUMA methods to address specific business challenges. Help uncover deeper insights from market research
  • Collaborate effectively and productively with others — whether that’s colleagues, customers or partners — both in-person and remotely, across locations and time zones.


Course Date: TBC
Teaching session: TBC
Coaching session 1: TBC
Coaching session 2: TBC
Application Period: TBC
Duration:  30 hours
Delivery Mode: Synchronous e-Learning
Venue: Online

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

Course Outline

Programme Structure

Four (4) half-day live sessions of learning + doing the LUMA System of human-centered design.

Followed by three (3) two-hour live coaching sessions to help you apply what you’ve learned with assignments back in your daily work, share out your application results, receiving expert feedback from a LUMA coach as well as peer feedback from other participants. You’ll also receive further extended learning on new skillsets and methods to then apply to your day-to-day work.

Total Duration: Nine (9) weeks



Available Format

Fully online


In-class assessments and assignments. INCLUSIVE! LUMA Workplace® access One-year subscription to LUMA Workplace, our digital platform for Human-Centered Design to support you to take your new skills from workshop to workplace. Certification as a Practitioner of Human-Centered Design To earn LUMA Practitioner Certification, you will need to:

  • Attend all the learning sessions in their entirety and participate in all the coaching sessions and assignments.

  • Pass all 3 application assignments.

  • Share your work with the group at the coaching sessions.

Once you successfully complete the requirements you will receive:

  • Downloadable certification document customized with your name.

  • Digital badge for posting to social media and sharing in email signatures.

Entry Requirements

All individuals and small teams from all disciplines and departments who want actively learn key skills to successfully navigate their future both personally and professionally and make things better!

Course Fees

Funding period for this course is from 1 Jan 2022 to 30 June 2022.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Enhanced training support for SMEs
For enhanced training support for SMEs, enter SME in the promo code during course application.

Long Term Visit Pass Plus (LTVP+) holders, please furnish the following documents to the course administrator to qualify for SSG funding:
Self-sponsored learner (**LTVP+): Copy of your green visit pass card, with the word ‘PLUS’ on the back of the card.
Co-sponsored learner (##LTVP+): Copy of valid and current Letter of Consent (LOC) from MOM

IBF-accredited course
The LUMA Certified Human-Centered Design Practitioner course is accredited under the IBF Standards Training Scheme (“IBF-STS”) which supports training and assessment programmes under the Skills Framework for Financial Services. Only Singapore Citizens and PRs sponsored by Singapore-based financial institutions are eligible for IBF-STS accredited course. For more information on corporate runs under IBF-STS, please access the link HERE.

This programme is aligned to IBF’s Skills Category Level 3 under “Future-Enabled Skills”

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024.


  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full course fee$3215.50
Enhanced Training Support for SMEs for Singapore Citizen$374.65
Enhanced Training Support for SMEs - SPR & LTVP+$374.65
SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above$374.65
SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40$964.65
SkillsFuture Baseline Funding for SPR/LTVP+$964.65