Course Schedule
- Registration Period 30 May 2025 - 13 Jul 2025
- Course Date 29 Jul 2025
- Venue NGEE ANN POLYTECHNIC
- Mode of Training Classroom
-
Schedule Info
Duration: 1 day
Time: 9am to 6pm
Delivery Mode: Classroom
Venue: Ngee Ann Polytechnic
Schedule may subject to changes. Detailed timetable will only be release upon enrolment and nearer to course commencement date.
Duration: 8 hours
Delivery Mode: Classroom
Schedule may be subject to changes. The detailed timetable will only be released upon enrolment and closer to the course commencement date.
For self-sponsored applicant, you may proceed to apply after signing in with Singpass / Student ID.
For company-sponsored applicant, please approach your company HR to put in the application via the company portal using Corppass at STEP.
About Course
Course Objectives
What You Will Learn:
- Gain an understanding of the following concepts:
- What is Customer Service
- Why Customer Service
- Communicate effectively with merchants and customers
- Food Delivery Practices
- Personal Health Management
- To conduct teach back and recap via case studies and role playing
Course Description
1) Introduction to Customer Service2) Effective Communications with Merchants and Customers
3) Food Delivery Code of Conduct
4) Managing Personal Health, Nutrition & Diet
Target Audience
Food delivery personnelThis course is conducted in partnership with Bosch Rexroth Pte. Ltd. The data provided will be used for course administration including the conduct of any course-related surveys. The data will be disclosed to relevant organisations that require the information such as partners and funding agencies, as necessary.
The trainee’s personal data will include data such as (a) Name (b) NRIC/FIN/Passport Number (c) Nationality (d) Date of Birth (e) Contact Numbers and (f) Email Address. If the sponsorship type is employer-based, additional information may be collected, including: (g) Job Title (h) Employer UEN (i) Company Name (j) Employer Contact Name and (k) Employer Phone (l) Employer Contact Email.
Terms & conditions
Terms & conditions details
Disclaimer
Ngee Ann Polytechnic owns and maintains this website as a service to its students, staff and members of public. We invite you to visit frequently to browse through our pages and download and copy materials for your personal use, subject to the restrictions outlined below.
Links to Third Party Information
This website has links to many third party information providers who are not affiliated with the Polytechnic. The Polytechnic does not endorse any of these sites, nor the information or merchandise contained or offered by these sites. Ngee Ann Polytechnic cannot make any warranties as to the accuracy, reliability or security of any information you might be requested to give any third party and, in no event shall the Polytechnic be liable for any damages whatsoever.
Information and documents provided on this website are provided “as is” without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose and non-infringement. Ngee Ann Polytechnic provides, with reasonable effort, accurate and up-to-date information on this website. It does not, however, make any warranties or representations as to its accuracy or completeness. It periodically adds, changes, improves or updates the information and documents on this website without notice.
Limitation of Liability
Ngee Ann Polytechnic assumes no liability or responsibility for any errors or omissions in the content of its website. You are using the website at your own risk. Under no circumstances shall Ngee Ann Polytechnic or any other party involved in creating, producing or delivering the contents of this website be liable to you or any other person for any direct, indirect, special, incidental or consequential damages arising from your access to, or use of, this website.
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All software and/or documentation made available on this website for downloading is the copyrighted work of the relevant suppliers. Ownership of the software and documentation belongs to the copyright holder. Thus ownership is not transferred to you if you download. The use of any such software and/or documentation is subject to the terms of a license agreement as provided by the supplier of the software. Please read the licence agreement if you intend to install the software.
These Terms of Use shall be governed and construed in accordance with laws of the Republic of Singapore.
The use of datasets that Ngee Ann Polytechnic publishes to the public free-of-charge (Open Data) will be governed by the Singapore Open Data Licence.
The Singapore Government may, from time to time, issue new versions of the Singapore Open Data Licence. Your continued Use of the datasets constitutes your acceptance of the new version of this Licence.
Course Structure
TPG course reference No.
TGS-2021003752
A Certificate of Attendance will be awarded to learner who meet the 75% attendance requirement.
Entry Requirements
Financial matters
Course fees payable (incl. GST & excl. supplementary fee)
| Description | Service and Food Hygiene for Delivery Personnel | Total course fee |
|---|---|---|
| Full Course fee | $468.70 | $468.70 |
| Enhanced Training Support for SMEs for Singapore Citizen | $54.61 | $54.61 |
| Enhanced Training Support for SMEs - SPR & LTVP+ | $54.61 | $54.61 |
| SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above | $54.61 | $54.61 |
| SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40 | $140.61 | $140.61 |
| SkillsFuture Baseline Funding for SPR/LTVP+ | $140.61 | $140.61 |
GST rate
Payment option
Allowed payment by
Post-Secondary Education Account (Adhoc withdrawal form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).
Refund and withdrawal policy
- Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
- Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
- Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.
Remarks
SkillsFuture Credit (SFC) can only be used to cover:
(i) Course fees payable;
(ii) Assessment fees which are part of the course;
(iii) Certification fees which are part of the course; and
(iv) GST imposed on components supported for SFC use.
Penalty charges apply if you:
(i) are absent/no-show;
(ii) withdraw from a course within 14 days of the course start date;
(iii) fail to meet terms and conditions for funding eligibility.
SFC cannot be used to offset penalty charges imposed by Ngee Ann Polytechnic.