Service and Food Hygiene for Delivery Personnel

Offered by School of Business & Accountancy

Short Course / 1 Day / TGS-2021003752

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Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Entry Requirements
Course Fees

Course Information

In this 1-Day course, the participants will be introduced to the concepts, code of conduct and practices in Food Delivery. Learners will participate and play different roles in various interactive activities; the exercises will enable and empower learners to connect the concepts and apply to their daily work.

Tailored for food delivery personnel and general public with interest in the industry.

Learning Outcomes

What You Will Learn:

  • Gain an understanding of the following concepts:
    • What is Customer Service
    • Why Customer Service
    • Communicate effectively with merchants and customers
  • Food Delivery Practices
  • Personal Health Management
  • To conduct teach back and recap via case studies and role playing


Course Date: TBC
Application Period: TBC
Duration: 1 day
Time: 9am to 6pm
Delivery Mode: Classroom
Venue: TBC

This course may be conducted online subject to Covid-19 guidelines.

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

1 Introduction to Customer Service
2 Effective Communications with Merchants and Customers
3 Food Delivery Code of Conduct
4 Managing Personal Health, Nutrition & Diet


Participants must meet at least 75% attendance and pass all required assessment(s).


Entry Requirements

Basic Proficiency in English

Course Fees

Funding period for this course is from 7 Jul 2021 to 30 Sep 2024.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

Enhanced training support for SMEs
For enhanced training support for SMEs, enter SME in the promo code during course application.

Long Term Visit Pass Plus (LTVP+) holders, please furnish the following documents to the course administrator to qualify for SSG funding:
Self-sponsored learner (**LTVP+): Copy of your green visit pass card, with the word ‘PLUS’ on the back of the card.
Co-sponsored learner (##LTVP+): Copy of valid and current Letter of Consent (LOC) from MOM

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024. As such any payable course fees will be subjected to the new GST rate adjustments in 2024. Please refer to our STEP portal for the updated fees. (Click on STEP)


  • The fees below are determined based on prevailing funding policies and subject to review and revision.
  • Please refer to our FAQs for more information.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Full course fees$468.70
Enhanced Training Support for SMEs for Singapore Citizen$54.61
Enhanced Training Support for SMEs - SPR & LTVP+$54.61
SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above$54.61
SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40$140.61
SkillsFuture Baseline Funding for SPR/LTVP+$140.61