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[NP-SFH-F] Service and Food Hygiene for Delivery Personnel

Offered by School of Business & Accountancy

Certifiable Courses

About Course
Course Schedule
Course Structure
Financial Matters
Apply Register Interest
Area of interest
Customer Relationship, Others, Workplace Communication, Business, Food, Professional Development

About Course

Course Objectives

What You Will Learn:

  • Gain an understanding of the following concepts:
    • What is Customer Service
    • Why Customer Service
    • Communicate effectively with merchants and customers
  • Food Delivery Practices
  • Personal Health Management
  • To conduct teach back and recap via case studies and role playing

Course Description

1) Introduction to Customer Service
2) Effective Communications with Merchants and Customers
3) Food Delivery Code of Conduct
4) Managing Personal Health, Nutrition & Diet

Target Audience

Food delivery personnel

This course is conducted in partnership with Bosch Rexroth Pte. Ltd. The data provided will be used for course administration including the conduct of any course-related surveys. The data will be disclosed to relevant organisations that require the information such as partners and funding agencies, as necessary.


The trainee’s personal data will include data such as (a) Name (b) NRIC/FIN/Passport Number (c) Nationality (d) Date of Birth (e) Contact Numbers and (f) Email Address. If the sponsorship type is employer-based, additional information may be collected, including: (g) Job Title (h) Employer UEN (i) Company Name (j) Employer Contact Name and (k) Employer Phone (l) Employer Contact Email.

Course 
Schedule

  1. Registration Period 30 May 2025 - 13 Jul 2025
  2. Course Date 29 Jul 2025
  3. Venue NGEE ANN POLYTECHNIC
  4. Mode of Training Classroom
  5. Schedule Info Duration: 1 day
    Time: 9am to 6pm
    Delivery Mode: Classroom
    Venue: Ngee Ann Polytechnic

    Schedule may subject to changes. Detailed timetable will only be release upon enrolment and nearer to course commencement date.

Duration: 8 hours
Delivery Mode: Classroom

Schedule may be subject to changes. The detailed timetable will only be released upon enrolment and closer to the course commencement date.

For self-sponsored applicant, you may proceed to apply after signing in with Singpass / Student ID.
For company-sponsored applicant, please approach your company HR to put in the application via the company portal using Corppass at STEP.

Course Structure

TPG course reference No.

TGS-2021003752

Service and Food Hygiene for Delivery Personnel
Service and Food Hygiene for Delivery Personnel (NP-SFH-F)
In this 1-Day course, the participants will be introduced to the concepts, code of conduct and practices in Food Delivery. Learners will participate and play different roles in various interactive activities; the exercises will enable and empower learners to connect the concepts and apply to their daily work.

Financial matters

Course fees payable (incl. GST & excl. supplementary fee)

Description Service and Food Hygiene for Delivery Personnel Total course fee
Full Course fee $468.70 $468.70
Enhanced Training Support for SMEs for Singapore Citizen $54.61 $54.61
Enhanced Training Support for SMEs - SPR & LTVP+ $54.61 $54.61
SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above $54.61 $54.61
SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40 $140.61 $140.61
SkillsFuture Baseline Funding for SPR/LTVP+ $140.61 $140.61

GST rate

The course fees payable above are inclusive of 9% GST rate.

Payment option

The payment needs to be made upon the application is submitted.

Allowed payment by

The course fee allows to be paid by:
Post-Secondary Education Account (Adhoc withdrawal form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).

Refund and withdrawal policy

  • Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
  • Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
  • Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.