Government officials will never ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.
Close

[NP-ELAM3] Work-Study Certificate –   Diploma in Business Practice (Administration & Management) (ELAM3)

Offered by School of Business & Accountancy

Work-Study Programmes

Course Schedule
About Course
Course Structure
Entry Requirements
Financial Matters
Apply Register Interest
Area of interest
Business Management, Business

Course Schedule

October 2025 intake:

Course Period:
20/10/2025 to 19/10/2026 (1 year for the Work-Study Certificate leading to Diploma in Business Practice (Administration & Management)
Upon completion of the above Work Study Certificate, you can proceed to register for Part-Time Diploma in Business Practice (Administration & Management) to complete the rest of the certificates.

Class Days: Every Mon, Tue & Wed/Thu (3 weekdays per week)
Time:          6.30pm to 10.00pm
Delivery Mode: Classroom, Synchronous eLearning and Asynchronous eLearning

Registration Period: 01/06/2025 to 31/08/2025
Application Link: Application for Work-Study Programmes (WSP) - September & October 2025

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice and schedule is subject to change

About Course

Course Objectives

This 1 year part-time CET course is designed for any learner who is keen to:
•   be employed by business or service-related companies (including retail, healthcare, food & beverage, logistics & shipping) as an administrative assistant, accounts assistant, sales assistant or customer-service associate.
•   deepen knowledge and skills through on-the-job training in business management (customer & people management (people & culture, entrepreneurial and digital marketing strategies) and business operations & governance (service operations management, law & governance, and business communication);
•   receive career guidance and workplace support from your company mentor;
•   attain industry-recognised certification through facilitated learning;
•   develop critical core skills, particularly creative thinking, self-management and influence which are essential for supporting business transformation;
•   demonstrate greater confidence, resourcefulness and a more enquiring, enterprising and quality-focused mindset; and
•   be more equipped for further education and career advancement, with a mindset of independent life-long learning.

Course Description

Learners will gain knowledge and skills from:
(1) The Certificate in Business Management, which comprises
•   People & Culture (60hrs)
•   Digital Marketing Strategies for Success (60hrs)
•   Entrepreneurial Strategies for Business Management (60hrs)
•   On-the-Job Training (45 hrs)

(2) The Certificate in Business Operations & Governance, which comprises
•   Service Operations Management (60hrs)
•   Effective Business Communication (60hrs)
•   Law & Governance (60hrs)
•   On-the-Job Training (45 hrs)

Additional Course Information

Course Structure

TPG course reference No.

TGS-2024048112

Certificate in Business Management
Digital Marketing Strategies for Success (NP-0112DMSS)
This module offers a comprehensive exploration of the fundamental principles of marketing which spans from traditional to digital media to deliver customer value and engagement with the use of social networks and technologies. It equips learners with the knowledge and applications of digital marketing frameworks and to implement competitive digital marketing strategies to navigate today’s ever-evolving business landscape.
Entrepreneurial Strategies for Business Management (NP-0113ESBM)
In this module, the principles of entrepreneurship intersect with business management. This helps business managers to bring modern solutions to modern businesses. The key focus of this module is to introduce new product and service ideation, design thinking and lean start-up technology to learners. They will learn to generate innovative ideas to capture new market opportunities. As risk is a big part of innovation, learners till learn customer validation process to manage risk. Learners will gain practical insights into managing businesses with an entrepreneurial mindset and thrive in a competitive business landscape.
People & Culture (NP-0111PPLC)
This module empowers learners to design inclusive cultures through the interdisciplinary blending of organisational psychology and human capital management principles. Learners will learn about creating positive employee experience through topics that include talent attraction and selection, talent development, rewards and performance management and employee relations.
Practicum 1 (NP-013279)
This module encompasses 30 hours of industry practicum under the supervision of an approved mentor. The training consists of a structured OJT and mentorship in the company which will allow participants to apply the knowledge gained from the course in the context of the workplace environment.
Certificate in Business Operations & Governance
Effective Business Communication (NP-0122EBC)
This is a practical module that aims to develop effective and persuasive written and spoken business communication skills. Learners will develop their confidence in writing effective business messages and to make impactful business presentations. They will also learn personal branding skills and employment communication skills. For employment communication skills, learners will learn to write a persuasive resume and master job interview skills. Lessons are conducted in workshops with practical assignments and role-plays.
Law & Governance (NP-013298)
This module provides student with an understanding of the essential legal rules and governance structures that apply to businesses. Students will see how firms operate within the Singapore legal system and framework and apply the laws of contract, tort, agency, business organisations and intellectual property to structure sound business transactions. Principles of business ethics and good governance will also be infused throughout the module.
Practicum 2 (NP-013316)
This module encompasses 30 hours of industry practicum under the supervision of an approved mentor. The training consists of a structured OJT and mentorship in the company which will allow participants to apply the knowledge gained from the course in the context of the workplace environment.
Service Operations Management (NP-013271)
This module introduces students to the principles of service, operations and customer relationship management (CRM) in service organisations. Key concepts covered include service encounters, service excellence and customer loyalty, service psychology, service quality, forecasting demand for services and inventory management. In addition, the module will also cover the application of CRM concepts in different areas of the organization, business intelligence as well as the development and implementation of a CRM business plan.

Entry Requirements

Condition 1

Citizenship type

Singapore citizen, Singapore PR And Highest qualification:Post-Secondary (Non-Tertiary): General & Vocational; Graduated within at most 3 years; Full-time; Higher Nitec
or

Condition 2

Citizenship type

Singapore citizen, Singapore PR And National Service:Completed National Service (NS) operationally ready date; Within at most 3 years And Highest qualification:Post-Secondary (Non-Tertiary): General & Vocational; Graduated within at most 5 years; Full-time; Higher Nitec

ITE graduates who are already employed are eligible to participate in the programme if you are within five years of graduation or ORD. However, the sign-on incentive (eligible for Singapore citizen) will not be applicable unless you are within three years upon graduation/ORD.

Financial matters

Course fees payable (incl. GST & excl. supplementary fee)

Description Certificate in Business Management Certificate in Business Operations & Governance Total course fee
Full Course fee $8,423.52 $8,423.52 $16,847.04
PR Sponsored by SME (WSP) $642.60 $642.60 $1,285.20
Singapore Citizen Sponsored by SME (WSP) $642.60 $642.60 $1,285.20
Singapore Citizen Aged Below 40 (WSP) $915.60 $915.60 $1,831.20
Singapore PR (WSP) $2,495.01 $2,495.01 $4,990.02

GST rate

The course fees payable above are inclusive of 9% GST rate.

Payment option

The first payment needs to be made after accepting the offer.

Allowed payment by

The course fee allows to be paid by:
Post-Secondary Education Account (Adhoc withdrawal form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).

Nett Supplementary Fees Payable

  • GPA Insurance Fee S$2.11,subject to GST,fees payable S$2.30 Allow payment by Post-Secondary Education Account (Adhoc withdrawal form); Allow payment by Post-Secondary Education Account (Standing order form)
  • Other Fees S$7.43,subject to GST,fees payable S$8.10 Allow payment by Post-Secondary Education Account (Adhoc withdrawal form); Allow payment by Post-Secondary Education Account (Standing order form)

Refund and withdrawal policy

  • Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
  • Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
  • Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.

Remarks

Company Sponsorship

If your employer is sponsoring your course fee, please refer to this guide to link your company's Corppass to the STEP Corppass e-Service first. Your company will need to generate sponsorship link for you to register for the course.

For more details, please refer to the step-by-step guide to enrol, track and manage employee's learning activities and other services.