Work-Study Certificate leading to a Part-time Diploma in Business Practice (Administration and Management)

Offered by School of Business & Accountancy

Work-Study Programme / 12 months / TGS-2020510565

Note: To receive an alert about the future runs for this course, please click on the INDICATE INTEREST button. Thank you.
Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Entry Requirements
Course Fees

Course Information

This Work-Study Certificate (WSC) is designed to give fresh graduates of a full-time Higher NITEC a head-start in careers in business administration support job roles.

This 12-month programme consists of 2* Modular Certificates (MC), including on-the-job training with a business or service-related company.

For more information about SkillsFuture Work-Study Programme, you can refer to the link here.

Learning Outcomes

Secure Your Future

  • Employed by business or service-related companies (including retail, healthcare, food & beverage, logistics & shipping) as an administrative assistant, accounts assistant, sales assistant or customer-service associate
  • Earn a competitive starting salary
  • Enjoy full company sponsorship of course fees
  • Receive a $5,000 sign-on incentive*

*Terms & Conditions Apply

Strengthen Your Skill

  • Deepen your knowledge and skills through on-the-job training in customer & people management (management & organization, human capital management and service operations management) and digital marketing.
  • Receive career guidance and workplace support from your company mentor
  • Attain industry-recognised certification through facilitated learning

Enhance Your Worth

  • Acquire relevant work experience and skills valued by the business sector
  • Enjoy wage increments and meaningful career advancement

Need help in application process? Click here for the online guide.


Next Intake Date: TBC
Application Period: TBC
Duration: 3 times a week
Time: 6:30pm to 10:00pm
Delivery Mode: Face-to-face & Home-based Learning (Async & Sync)
Venue: Ngee Ann Polytechnic/Online

This 12-month programme consists of 2* Modular Certificates (MC), including on-the-job training with a business or service-related company.

*Option to complete additional 3 MC’s to obtain the Diploma in Business Practice (Administration & Management)

Lesson Plan

WSP Certificate in Customer & People Management (TGS-2021005673)
Management & Organisation
This module provides students with an understanding of the four essential functions of management, namely, planning, organising, leading and controlling. It covers an overview of organisations and the role of managers in a global economy. It also prepares students to be effective managers equipped with the essential skills to motivate, manage perception and team dynamics and resolve conflict at the workplace
Human Capital Management
This module provides students with a working knowledge of human resource skills needed by supervisors and managers to ensure that their organisations attract, employ, develop and retain the optimum number, type and quality of employees at all times to meet organisation demands and goals. Students are also given an introduction to industrial relations.
Service Operations Management
This module introduces students to the principles of service, operations and customer relationship management (CRM) in service organisations. Key concepts covered include service encounters, service excellence and customer loyalty, service psychology, service quality, forecasting demand for services and inventory management. In addition, the module will also cover the application of CRM concepts in different areas of the organization, business intelligence as well as the development and implementation of a CRM business plan.
WSP Certificate in Digital Marketing (TGS-2021005643)
Marketing in the Digital Age
This module covers the fundamentals of marketing, where students learn the use of social networks and technologies to understand people and the marketplace to build effective and long-lasting customer relationships. It provides a holistic view of the entire marketing programme with a convergence of digital and traditional media to deliver customer value and engagement at every experience of their customer journey to move people to action.
Digital Marketing Strategies
This module equips students with knowledge of the principles, concepts, frameworks and applications of digital marketing. With the use of software such as Google Analytics, Google Ads, Facebook Insights, Instagram Insights, SEMRush, Ubersuggest, SpyFu and BuzzSumo, students will explore the digital marketing environment and gain an appreciation of key digital platforms. They will also learn digital marketing frameworks and apply competitive digital marketing strategies for stakeholder engagement, business expansion, and brand-building used by successful organisations.
Digital Media – Metrics & Analytics
This module focuses on basic concepts and principles of social media and web analytics, digital and web campaign types, measurement, optimisation and testing on various social media platforms such as Facebook, Instagram and Twitter. Students will be introduced to data measurement tools, metrics and analytics terminologies. Students will create and optimise comprehensive digital marketing plans that incorporate consumer behaviour, trends, site design and brand-building concepts, and evaluate performance using metrics and analytics.


1 Diploma
2 Certificates
6 Modules

Entry Requirements

Applicants with any of the following qualifications are invited to apply for the course:

All ITE Graduates with a recognised full-time Higher NITEC qualification are eligible to apply for this course. Male graduates required to serve NS should apply to join after ORD.

For Singaporeans and Singapore Permanent Residents who are within three years of either graduation from the ITE and Polytechnics or the Operational Ready Date for full-time National Servicemen.

Course Fees

Funding period for this course is from 1 Oct 2021 to 30 Sep 2024.

GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024.


  • Please refer to our FAQs for more information.
  • As the WS Cert is a company-sponsored programme, the course fees will be fully borne by the company.

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

Applicants / Eligibility Fees
Singapore Citizens aged below 40$1627.50
Singapore Citizens sponsored by SME$1129.80
Singapore PRs$4339.94
Singapore PRs sponsored by SME$1129.80
Full course fee for SC (for repeat, deferred modules)$10849.86
Full course fee (for repeat, deferred modules)$10849.86