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[NP-BHPT-F] Building a High-Performance Team

Offered by School of Humanities and Interdisciplinary Studies

Certifiable Courses

Course Schedule
About Course
Course Structure
Financial Matters
Register Interest
Area of interest
Business Management, Business

Course Schedule

 

Duration: 16 hours
Delivery Mode: Classroom

Schedule may be subject to changes. The detailed timetable will only be released upon enrolment and closer to the course commencement date.

For self-sponsored applicant, you may proceed to apply after signing in with Singpass / Student ID.
For company-sponsored applicant, please approach your company HR to put in the application via the company portal using Corppass at STEP.

 

If you are not able to join the above course intake(s) or the course intake is currently not open for registration, please click on the "register interest" button to register your interest for the course.

By registering interest for the course, you will be notified to apply for the course when the next course intake is available for application.

About Course

Course Objectives

This course covers essential skills required by leaders in the twenty-first century workplace. These include managing for team performance, impactful communication and skills for complex problem-solving. To acquire effective team management skills, participants will learn how to generate clear and understandable team goals, identify productivity indicators and apply strategies needed to close performance gaps. They will also be equipped with tools for decision-making and problem-solving.

Course Description

Participants should be able to:

1. Monitor and Assess Team Performance by:
- Generating clear and understandable team goals
- Identifying examples of quality work and successful standards
- Using team discussion and reflection to compare team performance to goals
- Identifying strategies needed to close performance gaps

2. Acquire skills for task-focused team roles, which include:
- Organizing skills essential to getting tasks done
- Decision-Making skills for options evaluation and decision
- Problem-Solving skills to develop solution options
- Communication skills to communicate ideas and performance
- Delegating skills to manage job distribution
- Feedback skills to give constructive feedback

Course Structure

TPG course reference No.

TGS-2024042238

Building a High-Performance Team
Building a High-Performance Team (NP-BHPT-F)
This course covers essential skills required by leaders in the twenty-first century workplace. These include managing for team performance, impactful communication and skills for complex problem-solving. To acquire effective team management skills, participants will learn how to generate clear and understandable team goals, identify productivity indicators and apply strategies needed to close performance gaps. They will also be equipped with tools for decision-making and problem-solving.
Day 1 Key Takeaways Day 2 Key Takeaways
Understanding Team Dynamics:
  • Effective Team Performance: Learn Tuckman’s five stages of group development and understand different group types and their functions
  • Building Trust & Alignment: Learn how to build and maintain trust within the team, as well as achieve congruence and alignment to boost team performance
  • Communication Skills: Master essential verbal and non-verbal communication techniques, differentiate between hearing and active listening, and address perceptual distortions and other communication barriers.
  • Develop Active Listening: Use verbal, non-verbal, and contextual cues for effective listening. Apply cluster, congruence, and context for clearer communication.
  • Managing Performance & Conflict: Learn how to resolve conflicts using the SOARS framework (State, Operators, Assumptions, Reframe, Solutions).
Enhancing Leadership and Communication Skills:
  • Effective Goal Setting: Learn to set and achieve goals using the SMART framework to drive team performance and success.
  • Characteristics of High-Performance Teams: Understand the key traits and dynamics that define high-performing teams and how to foster them.
  • Master Delegation Techniques: Acquire essential skills for effective delegation, including overcoming common barriers and understanding the balance of authority and responsibility.
  • Advanced Problem Solving: Develop expertise in identifying problems, performing root cause analysis, and utilizing PPE (Procedure, Products, and Equipment) for troubleshooting and minimising impact.
  • Solution Generation & Implementation: Learn to generate practical solutions and implement them effectively to address issues and improve team outcomes.
  • Decision Making Skills: Distinguish between problem solving and decision making, and apply the GOWERCA framework to make informed, strategic decisions.

Financial matters

Course fees payable (incl. GST & excl. supplementary fee)

Description Total course fee
Full Course fee $899.25 $899.25
Enhanced Training Support for SMEs for Singapore Citizen $104.78 $104.78
Enhanced Training Support for SMEs - SPR & LTVP+ $104.78 $104.78
SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above $104.78 $104.78
SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40 $269.78 $269.78
SkillsFuture Baseline Funding for SPR/LTVP+ $269.78 $269.78

GST rate

The course fees payable above are inclusive of 9% GST rate.

Payment option

The payment needs to be made upon the application is submitted.

Allowed payment by

The course fee allows to be paid by:
Post-Secondary Education Account (Adhoc withdrawal form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).

Refund and withdrawal policy

  • Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
  • Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
  • Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.

Remarks

SkillsFuture Credit (SFC) can only be used to cover:
(i) Course fees payable;
(ii) Assessment fees which are part of the course;
(iii) Certification fees which are part of the course; and
(iv) GST imposed on components supported for SFC use.

Penalty charges apply if you:
(i) are absent/no-show;
(ii) withdraw from a course within 14 days of the course start date;
(iii) fail to meet terms and conditions for funding eligibility.

SFC cannot be used to offset penalty charges imposed by Ngee Ann Polytechnic.