[NP-DMFW1] Diploma in Applied Management for the Future Workplace (DMFW1)

Offered by School of Interdisciplinary Studies

Part-time Diploma

About Course
Course Structure
Entry Requirements
Financial Matters
Course Schedule

About Course

Course Objectives

Upon graduation from the course, learners would: 
  • Have developed in-demand skills that are transferable across sectors and job roles, including Customer Experience Management, User-Experience Design, Digital and Data skills;
  • Be able to apply Data and Digital skills to be effective in their evolving job roles;
  • Be able to leverage emerging technologies to improve processes at the workplace and contribute to business transformation efforts;
  • Be able to apply knowledge and skills of sustainable practices for their organisations and workplaces;
  • Have developed Applied Management skills in examining existing business practices and implementing strategies to alter, improve or streamline them;
  • Have developed the Critical Core Skills most essential and relevant for front-liners, administrators and managers.

Course Description

 
The part-time Diploma in Applied Management for the Future Workplace (DMFW1) is a part-time CET course, consist of the following modules:
1) Human-Centred Design for Problem-Solving and Innovation (60hrs)
2) Stakeholder Communication and Negotiation (60hrs)
3) Sense making in a Data-driven Era (60hrs)
4) Contemporary Trends in the Global Economy (60hrs)
5) Managing New Workforce Diversity (60hrs)
6) Harnessing the Power of Emerging Technologies (60hrs)
7) Self and People Management (60hrs)
8) Project Management for the Future Workplace (60hrs)
9) Customer Experience Management and Innovation (60hrs)
10) Cyber Security in a Technologically Driven Era (60hrs)
11) Digital Media Fundamentals- Engaging the New Consumer (60hrs)
12) Creative Content Development for the New Marketing Landscape (60hrs)
13) Essential Digital Skills for the Future Workplace (60hrs)
14) Smart City Technologies (60hrs)
15) The Rise of Fintech and its Ecosystem (60hrs)
 

Target Audience

This course is targeted at front-liners, administrators and managers. It seeks to equip learners with in-demand skills to keep pace with rapidly evolving business needs and business transformation. Learners will develop in-demand skills that are transferable across sectors and job roles, including Customer Experience Management, User-Experience Design, Digital and Data skills and Sustainability Management. Given the rapid pace of automation and digitalisation and the resulting increase in demand for skills that cannot be easily replaced by technology, this course will also help learners to develop the Critical Core Skills most essential and relevant for front-liners, administrators and managers.

 

Trainer's Information

Graham Lamb

Graham John Lamb holds over two decades of experience in media and content creation, with a deep educational foundation in film and media studies. He has been actively contributing to the field through both academic instruction and hands-on projects, equipping students with the skills necessary to thrive in the ever-evolving media landscape.

Graham specialises in virtual production, immersive storytelling, AR/VR and Web3 integration within media and entertainment. His work spans cutting-edge projects, including the development of immersive experiences and the integration of AI and metaverse elements into media production. As a passionate educator, Graham’s research focuses on applying artificial intelligence to content creation, assessment, and feedback in educational environments. He has also been involved in pioneering projects around photogrammetry for e-commerce, emphasising the future of digital content and 3D modelling.

Throughout his career, Graham has collaborated with numerous industry leaders and educational organisations. His notable achievements include securing significant funding for innovative media projects and contributing to educational partnerships across Singapore. He is also a key player in multiple Web3 initiatives, pushing the boundaries of traditional content creation.

At Ngee Ann Polytechnic, Graham teaches a range of courses in film and media studies, focusing on preparing the next generation of creatives and innovators. He brings his industry experience into the classroom, fostering a forward-thinking and hands-on approach to learning.

Ramesh Nathaneal Subramaniam

Ramesh Nathaneal Subramaniam is a trainer specialising in Communication Skills Training and Presentation Skills. With a robust educational background and a wealth of professional experience, Nathaneal brings a dynamic and insightful approach to his training sessions.

Ramesh holds a Master of Business Administration from the University of Strathclyde, complementing his Bachelor of Arts in English Language and Literature. Additionally, he is ACTA certified, underscoring his expertise and commitment to excellence in adult education.

Throughout his career, Ramesh has imparted knowledge and skills to a diverse array of learners. At Ngee Ann Polytechnic (NP), he has been instrumental in training adult learners enrolled in the Diploma in Applied Management for the Future Workplace programme. His ability to connect with and inspire working professionals is evident in the successful training programmes he has conducted for esteemed organisations such as the CPF Board and MINDEF.

Before his tenure at NP, Ramesh honed his training skills internationally and in various sectors. He played a pivotal role in training teachers in the Republic of Tatarstan, showcasing his adaptability and global perspective. In the hospitality industry, Ramesh contributed significantly to the professional development of staff at renowned hotels like Amara and Goodwood Park Hotel during his time with SHATEC from 2011 to 2014.

Ramesh's comprehensive training background, coupled with his passion for fostering communication and presentation skills, makes him an asset to any organisation seeking to enhance the capabilities of their workforce. His engaging training methods and knowledge ensure that learners gain practical skills that drive both personal and professional growth.

Christina Jimenez

Christina Jimenez holds a Master of Education Degree from the University of Melbourne as well as a Master of Mass Communication Degree from Nanyang Technological University.

Her areas of expertise are in Marketing, Copywriting, Brand Storytelling, Creative Conceptualisation, Advertising, Public Relations, Learning and Development and Mass Communication.

Prior to teaching, Christina worked in advertising agencies McCann Worldwide and JWT, where she created campaigns for brands under Jollibee, Coca-Cola, and Unilever.

Currently, Christina is a Senior Education Specialist in the School of Film & Media Studies at Ngee Ann Polytechnic. She is also the Course Lead for the Part-time Diploma in Digital Communication at NP's CET Academy. She is passionate about using educational technologies in her teaching and learning practices and she strives to equip fellow educators with the skills and knowledge to use these technologies confidently and effectively.

Course Structure

TPG course reference No.

TGS-2023040966,TGS-2023040979,TGS-2023040983,TGS-2023040967,TGS-2023040971,TGS-2023040975

Diploma in Applied Management for the Future Workplace

Certificate in Digital Fluency for the Future Workplace
Creative Content Development for the New Marketing Landscape (NP-013120)
The module focuses on how content marketing can help brands showcase their philosophy, vision, products and services to drive profitable customer action. Learners will learn to craft brand stories and conceptualise various content types for a content marketing campaign. Learners will also learn how to use design and video tools to deliver effective online content to target audiences, including videos, blogs, infographics, landing pages, and other forms of online content.
Cyber Security in a Technologically Driven Era (NP-013119)
This module helps learners to develop an awareness of cybersecurity threats and risks and apply appropriate risk management actions to protect the organization and respond to cybersecurity breaches. Learners will be better able to review the usage of digital technology tools, systems and software to identify and evaluate cybersecurity risks. It provides an overview of the various domains of Information Security and an appreciation of Information Security from an end-to-end perspective. It covers security in 7 domains: data, physical, system, network, software, end-user and organization.
Digital Media Fundamentals - Engaging the New Consumer (NP-013121)
In this module, learners will be introduced to the basics of visual design, motion graphics and digital marketing that are necessary for creating visually appealing digital content. Learners will acquire knowledge about the tools and strategies required to create captivating visual content that can tell stories, convey messages, and grab the attention of the audience. They will also learn about visual design principles, techniques for manipulating and composing images, which will help them produce online content such as digital signage, social media posts, web-based graphics, online advertisements, and other forms of digital media.
Certificate in Emerging Technologies for the Future Workplace
Essential Digital Skills for the Future Workplace (NP-013122)
This module covers two skills which are essential for successful online business operations. These include skills in data analysis and digital marketing. Learners will be equipped to summarise and analyse data, perform predictive modelling and use data visualization tools to represent key findings, trends and insights to aid in data-driven decision-making processes. Through relevant and current case studies, learners will be also sensitized to the importance of ethical data-use and ethical data management. In addition, learners will also develop skills in digital marketing; including search engine optimization, social media management and online marketing and advertising.
Smart City Technologies (NP-013124)
This module provides a behind-the-scenes look at some smart city applications implemented in Singapore and beyond. Learners will gain a better understanding of four significant emerging technologies and their impact on our daily work, lives and businesses. These include Robotics, Big Data & Internet of Things (IoT), Drone Technologies and Artificial Intelligence (AI) & Machine Learning. With the growing emphasis on Sustainable Smart Cities, the module will also look at the move towards Green IoT. Case studies, simulations, hands-on sessions, and on-site video footages will be used to enable better understanding of these technologies.
The Rise of Fintech and Its Ecosystem (NP-013123)
The Rise of FinTech and its Ecosystem module introduces learners to Financial Technology (FinTech) and provides them with insights to the FinTech revolution, disruption and innovation. It will enable them to appreciate the emergence and drivers of FinTech, discuss emerging trends such as the ESG fintech ecosystem and evaluate the opportunities and challenges of various Fintech applications. Topics covered include digital payments, cryptocurrencies, block chain technology and API economy.
Certificate in Human-Centred Collaboration and Problem-Solving
Human-Centred Design for Problem-Solving and Innovation (NP-0711HCDPSI)
With the increasingly rapid pace of change and the susceptibility of all industries to disruption, honing the ability to think creatively and being adaptable to disruptive innovation are critical for an organization’s survival. Human-Centred Design offers a user-centric and innovative approach to problem-solving. This can in turn lead to the generation of effective and efficient solutions which challenge current assumptions or ways of working and lead to better outcomes for businesses and organisations.

Using the Human-Centred Design framework, learners will be introduced to concepts such as empathy, opportunity spotting, ideation, prototyping and testing. This will be achieved through a practical approach featuring engaging out-of-classroom activities and a hands-on, “learning by doing” delivery format. In addition, learners will acquire the skills to convincingly pitch their ideas and generate solutions to influence their stakeholders.
Sense Making in a Data-Driven Era (NP-013111)
Data sensing is an emerging area that drives Industry 4.0. People trained to understand data and manage huge data collection can provide powerful insights and spot opportunities that impact and profit business and organizations they work for.
This module aims to provide basic knowledge and practical skills that allows learners to handle data through simple analysis. It will involve processing and modelling data using visualization tools like bar graphs, charts and histograms. Learners will also acquire fundamental statistical concepts and build on this through working out real life data, turning it into meaningful and useful information.
At the end of this module, learners should be able to understand simple statistics and apply basic statistical tools for analyzing data in businesses and industries. Key topics covered in the module include statistics, data organization, numerical descriptive measures and data visualization.
Stakeholder Communication and Negotiation (NP-0712SCN)
The future workplace is characterised by rapid technological advancements and the growing proliferation of information and the interaction of people and ideas across boundaries. This results in the increasing importance of the ability to communicate effectively across social, cultural and cyberspaces. This module aims to equip learners with the communicative confidence required to communicate with and influence stakeholders effectively.
Certificate in Internationalisation and Sustainable Development
Contemporary Trends in the Global Economy (NP-013114)
This module explores the current issues and events of the global economy that are shaping our future locally and regionally. Some of the most important issues include global infrastructure and the need for sustainable development. Learners will better understand the importance of sustainable development goals (SDG) and environmental, social and corporate governance (ESG) and how organisations are embracing these as important priorities for their businesses. The focus will be on understanding what individuals, companies and governments are doing to bring about environmental sustainability, economic sustainability, and inclusive societies.
Harnessing the Power of Emerging Technologies (NP-013113)
This module equips learners to identify the emerging and ever-evolving technologies and understand their impact on daily work, lives and businesses. These include technologies like the Internet of Things (IoT), Robotics, Artificial Intelligence (AI), Generative AI, Big Data, Blockchain Technology, etc. In the process, they will evaluate the available technological tools and the possible means of deployment. Even as digital technologies bring about tremendous opportunities worldwide, there is also an increasing need to consider the importance of sustainable and inclusive digital transformation. This includes the mitigation of digital inequalities, ethical data use and leveraging technologies for responsible production and consumption and to bring about positive social impact.
Managing New Workforce Diversity (NP-0722MNWD)
With workplaces becoming more diverse, organisations are increasingly placing importance on leveraging the benefits of diversity and managing the challenges that come with it. In this module, learners will learn about the benefits that diversity can unlock, what Unconscious Bias is, ways to mitigate Unconscious Bias and how organisations can promote behaviours and practices that foster diversity, equity and inclusion. They will also develop greater Cultural Intelligence and sensitivity to collaborate effectively with individuals with differing values, beliefs and behaviours across diverse groups.
Certificate in Self-Management and People Effectiveness
Customer Experience Management and Innovation (NP-0733CEMI)
This module encourages learners to develop a customer-oriented mindset, sensitizing them to the rising expectations of customers in an increasingly competitive marketplace.

Participants will develop and hone their skills in customer experience management and customer experience innovation. These include effective communication and problem-solving skills in identifying customer needs, closing deals and maintaining and managing customer relationships. In addition, they will also explore ways in which service delivery and customer experience may be enhanced, to generate a competitive advantage for their organisations.
Project Management For The Future Workplace (NP-013117)
In this module, learners will be introduced to the concepts and techniques related to project management and team management for the future workplace. Topics will cover planning, scheduling, allocating resources, monitoring and controlling projects. They will gain an awareness of Agile Project Management and learn how to leverage various Project Management tool kits to manage projects. In addition, they will hone skills to manage relationships in the team and work collaboratively and effectively with team members to achieve shared goals.
Self and People Management (NP-0731SPM)
This module covers essential self and people management skills required by leaders in the rapidly evolving workplace, which is characterized by technological advancements, disruptions and workforce diversity. It prepares learners for their roles as responsible leaders with the ability to manage themselves and their teams effectively.

The topics covered in this module include the fundamentals of people management, understanding and developing self and others, effective goal-setting, coaching and rapport building.

Entry Requirements

Condition 1

Highest qualification

GCE ‘O’ Level grade:
  • English Language (Grade 1-6)
and

Highest qualification

GCE ‘O’ Level grade:
  • Mathematics (Grade 1-6)
and

Highest qualification

GCE ‘O’ Level grade:
  • One other subject (Grade 1-6)
And Working experience:At least 1 year of relevant work experience.
or

Condition 2

Highest qualification

  • NITEC with GPA >= 3.5
or

Condition 3

Highest qualification

NITEC with GPA >= 3.0 And Working experience:At least 1 year of relevant work experience
or

Condition 4

Highest qualification

Higher NITEC with GPA >= 2.0
or

Condition 5

Highest qualification

Higher NITEC with GPA >= 1.5 And Working experience:At least 1 year of relevant working experience.
or

Condition 6

Highest qualification

NITEC in Technology with GPA >= 3.5. And Working experience:At least 1 year of relevant working experience.
or

Condition 7

Highest qualification

NITEC in Services with GPA >= 3.5. And Working experience:At least 1 year of relevant working experience.
or

Condition 8

Highest qualification

Higher NITEC in Technology with GPA >=2.0. And Working experience:At least 1 year of relevant working experience.
or

Condition 9

Highest qualification

Higher NITEC in Services with GPA >=2.0. And Working experience:At least 1 year of relevant working experience.
or

Condition 10

Highest qualification

Relevant Advanced WSQ Certificate (or higher) and Level 6 WSQ Workplace Literacy SOA and Workplace Numeracy SOA
and

Highest qualification

- And Working experience:At least 1 year of relevant working experience.
or

Condition 11

Working experience

Applicants with at least 2 years of relevant working experience may apply for the course.

Financial matters

Course fees payable (incl. GST & excl. supplementary fee)

Description Certificate in Human-Centred Collaboration and Problem-Solving Certificate in Internationalisation and Sustainable Development Certificate in Self-Management and People Effectiveness Certificate in Digital Fluency for the Future Workplace Certificate in Emerging Technologies for the Future Workplace Total course fee
Full Course fee $5,552.46 $5,552.46 $5,552.46 $5,552.46 $5,552.46 $27,762.30
PR Sponsored by SME $578.17 $578.17 $578.17 $578.17 $578.17 $2,890.85
Singapore Citizen Sponsored by SME $578.17 $578.17 $578.17 $578.17 $578.17 $2,890.85
Singapore Citizen Aged 40 & Above $578.17 $578.17 $578.17 $578.17 $578.17 $2,890.85
Singapore Citizen Aged Below 40 $832.87 $832.87 $832.87 $832.87 $832.87 $4,164.35
Singapore PR $2,220.98 $2,220.98 $2,220.98 $2,220.98 $2,220.98 $11,104.90
Long-Term Visit Pass Plus $5,552.46 $5,552.46 $5,552.46 $5,552.46 $5,552.46 $27,762.30

GST rate

The course fees payable above are inclusive of 9% GST rate.

Payment option

The first payment needs to be made after accepting the offer.

Allowed payment by

The course fee allows to be paid by:
Post-Secondary Education Account (Adhoc withdrawal form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).

Important note: All course fees are determined based on prevailing funding policies and subject to review and revision annually.

Nett Supplementary Fees Payable

  • GPA Insurance Fee S$2.11,subject to GST,fees payable S$2.30 Allow payment by Post-Secondary Education Account (Adhoc withdrawal form); Allow payment by Post-Secondary Education Account (Standing order form)
  • Other Fees S$7.43,subject to GST,fees payable S$8.10 Allow payment by Post-Secondary Education Account (Adhoc withdrawal form); Allow payment by Post-Secondary Education Account (Standing order form)

Refund and withdrawal policy

  • Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
  • Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
  • Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.

Course 
Schedule

Class Day(s): Thurs, Sat
Time: Thurs 6-10pm, Sat 9am-6pm
Delivery Mode: Classroom, Synchronous eLearning, Asynchronous eLearning
Registration Period
02 Jan 2025 - 06 Mar 2025
Course Date
21 Apr 2025 - 30 Sep 2027
Schedule Info
Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.
Mode of Training
Classroom
Venue
NGEE ANN POLYTECHNIC